Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 63 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
2. 2.Which of these is poor customer service? (a) fixing mistakes quickly (b) clean, covered food (c) giving correct change (d) counting change wrongly
3. 3.🔍 Which is the odd one out? (a) saying thank you (b) a sticky, messy table (c) giving correct change (d) greeting with a smile
4. 4.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
5. 5.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) ignore them (c) laugh at them (d) say sorry, add sugar
6. 6.Which of these is poor customer service? (a) sorry for a long wait (b) saying thank you (c) arguing with a buyer (d) giving correct change
7. 7.🔁 Why does good service matter so much? (a) it costs a lot (b) it does not (c) buyers come back (d) it is slower
8. 8.Which of these is good customer service? (a) counting change wrongly (b) a sticky, messy table (c) a tidy stall table (d) rude replies
9. 9.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) blame the buyer (c) close the stall (d) keep it quietly
10. 10.True or false: “listening to complaints” is good customer service. (a) True (b) False
11. 11.Which of these is poor customer service? (a) a tidy stall table (b) dirty hands with food (c) giving correct change (d) clean, covered food
12. 12.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
13. 13.True or false: “hiding the prices” is poor customer service. (a) False (b) True
14. 14.Which of these is good customer service? (a) ignoring a customer (b) hiding the prices (c) sorry for a long wait (d) dirty hands with food
15. 15.📝 A customer has an idea to improve your cards. You should… (a) argue (b) tell them to go (c) ignore it (d) thank them and note it
16. 16.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
17. 17.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
18. 18.True or false: “dirty hands with food” is poor customer service. (a) False (b) True
19. 19.True or false: “saying thank you” is good customer service. (a) False (b) True
20. 20.🧍 Three people are waiting. What is good service? (a) serve friends first (b) take a break (c) make them leave (d) serve them in turn
21. 21.Which of these is good customer service? (a) rude replies (b) a sticky, messy table (c) counting change wrongly (d) fixing mistakes quickly
22. 22.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
23. 23.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
24. 24.🔍 Which is the odd one out? (a) arguing with a buyer (b) counting change wrongly (c) rude replies (d) sorry for a long wait
25. 25.🔍 Which is the odd one out? (a) hiding the prices (b) rude replies (c) arguing with a buyer (d) clean, covered food
26. 26.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
27. 27.🔍 Which is the odd one out? (a) a clear price board (b) clean, covered food (c) greeting with a smile (d) ignoring a customer
28. 28.🔍 Which is the odd one out? (a) greeting with a smile (b) a sticky, messy table (c) hiding the prices (d) dirty hands with food
29. 29.🔍 Which is the odd one out? (a) rude replies (b) a sticky, messy table (c) dirty hands with food (d) giving correct change
30. 30.Which of these is poor customer service? (a) saying thank you (b) sorry for a long wait (c) a sticky, messy table (d) fixing mistakes quickly
31. 31.🔍 Which is the odd one out? (a) rude replies (b) listening to complaints (c) chatting on the phone (d) counting change wrongly
32. 32.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
33. 33.🔍 Which is the odd one out? (a) listening to complaints (b) giving correct change (c) counting change wrongly (d) sorry for a long wait
34. 34.🔍 Which is the odd one out? (a) hiding the prices (b) ignoring a customer (c) arguing with a buyer (d) fixing mistakes quickly
35. 35.True or false: “greeting with a smile” is poor customer service. (a) True (b) False
36. 36.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
37. 37.Which of these is poor customer service? (a) listening to complaints (b) greeting with a smile (c) a tidy stall table (d) rude replies
38. 38.True or false: “giving correct change” is poor customer service. (a) False (b) True
39. 39.Which of these is poor customer service? (a) fixing mistakes quickly (b) sorry for a long wait (c) hiding the prices (d) greeting with a smile
40. 40.True or false: “greeting with a smile” is good customer service. (a) False (b) True

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