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Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 621 · 40 questions
TalentJR

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

NameDateTime takenScore ___ / 40
  1. 1.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
  2. 2.True or false: “hiding the prices” is poor customer service. (a) True (b) False
  3. 3.True or false: “ignoring a customer” is poor customer service. (a) False (b) True
  4. 4.Which of these is poor customer service? (a) listening to complaints (b) saying thank you (c) giving correct change (d) a sticky, messy table
  5. 5.🔍 Which is the odd one out? (a) greeting with a smile (b) fixing mistakes quickly (c) giving correct change (d) a sticky, messy table
  6. 6.🔁 Why does good service matter so much? (a) it is slower (b) buyers come back (c) it does not (d) it costs a lot
  7. 7.True or false: “arguing with a buyer” is poor customer service. (a) False (b) True
  8. 8.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
  9. 9.Which of these is good customer service? (a) rude replies (b) dirty hands with food (c) hiding the prices (d) clean, covered food
  10. 10.True or false: “greeting with a smile” is poor customer service. (a) False (b) True
  11. 11.🔍 Which is the odd one out? (a) a sticky, messy table (b) dirty hands with food (c) serving friends first (d) greeting with a smile
  12. 12.Which of these is poor customer service? (a) saying thank you (b) ignoring a customer (c) greeting with a smile (d) listening to complaints
  13. 13.Which of these is good customer service? (a) counting change wrongly (b) ignoring a customer (c) a tidy stall table (d) a sticky, messy table
  14. 14.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
  15. 15.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
  16. 16.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) close the stall (c) give it back, say sorry (d) keep it quietly
  17. 17.True or false: “listening to complaints” is good customer service. (a) False (b) True
  18. 18.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
  19. 19.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
  20. 20.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
  21. 21.🔍 Which is the odd one out? (a) hiding the prices (b) a sticky, messy table (c) a clear price board (d) chatting on the phone
  22. 22.True or false: “ignoring a customer” is good customer service. (a) False (b) True
  23. 23.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) argue (c) tell them to go (d) ignore it
  24. 24.🔍 Which is the odd one out? (a) a tidy stall table (b) listening to complaints (c) counting change wrongly (d) giving correct change
  25. 25.True or false: “a tidy stall table” is good customer service. (a) False (b) True
  26. 26.Which of these is good customer service? (a) counting change wrongly (b) dirty hands with food (c) ignoring a customer (d) a clear price board
  27. 27.🔍 Which is the odd one out? (a) ignoring a customer (b) serving friends first (c) hiding the prices (d) a tidy stall table
  28. 28.True or false: “giving correct change” is poor customer service. (a) True (b) False
  29. 29.True or false: “chatting on the phone” is good customer service. (a) False (b) True
  30. 30.True or false: “dirty hands with food” is poor customer service. (a) False (b) True
  31. 31.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) argue with them (c) say sorry, add sugar (d) ignore them
  32. 32.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
  33. 33.🔍 Which is the odd one out? (a) rude replies (b) serving friends first (c) listening to complaints (d) dirty hands with food
  34. 34.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
  35. 35.🔍 Which is the odd one out? (a) serving friends first (b) giving correct change (c) counting change wrongly (d) dirty hands with food
  36. 36.True or false: “hiding the prices” is good customer service. (a) True (b) False
  37. 37.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
  38. 38.Which of these is good customer service? (a) serving friends first (b) chatting on the phone (c) giving correct change (d) ignoring a customer
  39. 39.True or false: “clean, covered food” is good customer service. (a) False (b) True
  40. 40.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service

Answer key

  1. poor service
  2. True
  3. True
  4. a sticky, messy table
  5. a sticky, messy table
  6. buyers come back
  7. True
  8. good service
  9. clean, covered food
  10. False
  11. greeting with a smile
  12. ignoring a customer
  13. a tidy stall table
  14. good service
  15. good service
  16. give it back, say sorry
  17. True
  18. good service
  19. poor service
  20. good service
  21. a clear price board
  22. False
  23. thank them and note it
  24. counting change wrongly
  25. True
  26. a clear price board
  27. a tidy stall table
  28. False
  29. False
  30. True
  31. say sorry, add sugar
  32. poor service
  33. listening to complaints
  34. good service
  35. giving correct change
  36. False
  37. good service
  38. giving correct change
  39. True
  40. good service

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