Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 622 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.True or false: “a tidy stall table” is good customer service. (a) True (b) False
2. 2.🔍 Which is the odd one out? (a) listening to complaints (b) clean, covered food (c) ignoring a customer (d) sorry for a long wait
3. 3.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
4. 4.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
5. 5.🔍 Which is the odd one out? (a) a clear price board (b) saying thank you (c) a sticky, messy table (d) greeting with a smile
6. 6.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
7. 7.🔍 Which is the odd one out? (a) giving correct change (b) greeting with a smile (c) hiding the prices (d) listening to complaints
8. 8.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) keep it quietly (c) give it back, say sorry (d) close the stall
9. 9.🔍 Which is the odd one out? (a) a tidy stall table (b) clean, covered food (c) saying thank you (d) counting change wrongly
10. 10.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
11. 11.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
12. 12.True or false: “giving correct change” is poor customer service. (a) True (b) False
13. 13.🔁 Why does good service matter so much? (a) it does not (b) buyers come back (c) it costs a lot (d) it is slower
14. 14.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
15. 15.True or false: “greeting with a smile” is good customer service. (a) True (b) False
16. 16.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
17. 17.🔍 Which is the odd one out? (a) listening to complaints (b) a clear price board (c) a tidy stall table (d) dirty hands with food
18. 18.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) thank them and note it (c) ignore it (d) argue
19. 19.Which of these is good customer service? (a) rude replies (b) clean, covered food (c) counting change wrongly (d) arguing with a buyer
20. 20.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
21. 21.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
22. 22.Which of these is poor customer service? (a) giving correct change (b) rude replies (c) saying thank you (d) listening to complaints
23. 23.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) say sorry, add sugar (c) laugh at them (d) ignore them
24. 24.True or false: “listening to complaints” is poor customer service. (a) False (b) True
25. 25.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
26. 26.True or false: “saying thank you” is poor customer service. (a) False (b) True
27. 27.True or false: “greeting with a smile” is poor customer service. (a) False (b) True
28. 28.🔍 Which is the odd one out? (a) ignoring a customer (b) counting change wrongly (c) fixing mistakes quickly (d) serving friends first
29. 29.True or false: “clean, covered food” is good customer service. (a) False (b) True
30. 30.Which of these is poor customer service? (a) sorry for a long wait (b) greeting with a smile (c) dirty hands with food (d) a tidy stall table
31. 31.Which of these is good customer service? (a) chatting on the phone (b) rude replies (c) fixing mistakes quickly (d) ignoring a customer
32. 32.Which of these is good customer service? (a) counting change wrongly (b) listening to complaints (c) chatting on the phone (d) rude replies
33. 33.🧍 Three people are waiting. What is good service? (a) take a break (b) make them leave (c) serve them in turn (d) serve friends first
34. 34.Which of these is good customer service? (a) giving correct change (b) serving friends first (c) rude replies (d) counting change wrongly
35. 35.🔍 Which is the odd one out? (a) serving friends first (b) hiding the prices (c) saying thank you (d) a sticky, messy table
36. 36.Which of these is poor customer service? (a) clean, covered food (b) giving correct change (c) a clear price board (d) a sticky, messy table
37. 37.Which of these is poor customer service? (a) ignoring a customer (b) giving correct change (c) a clear price board (d) clean, covered food
38. 38.🔍 Which is the odd one out? (a) rude replies (b) clean, covered food (c) counting change wrongly (d) hiding the prices
39. 39.🔍 Which is the odd one out? (a) serving friends first (b) hiding the prices (c) counting change wrongly (d) sorry for a long wait
40. 40.True or false: “rude replies” is good customer service. (a) True (b) False

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