Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 623 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
2. 2.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
3. 3.Which of these is poor customer service? (a) chatting on the phone (b) clean, covered food (c) a clear price board (d) fixing mistakes quickly
4. 4.🔍 Which is the odd one out? (a) rude replies (b) arguing with a buyer (c) counting change wrongly (d) clean, covered food
5. 5.True or false: “a tidy stall table” is good customer service. (a) False (b) True
6. 6.Which of these is good customer service? (a) serving friends first (b) hiding the prices (c) clean, covered food (d) rude replies
7. 7.Which of these is good customer service? (a) rude replies (b) counting change wrongly (c) sorry for a long wait (d) a sticky, messy table
8. 8.Which of these is good customer service? (a) dirty hands with food (b) serving friends first (c) a sticky, messy table (d) a clear price board
9. 9.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
10. 10.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
11. 11.True or false: “dirty hands with food” is poor customer service. (a) False (b) True
12. 12.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
13. 13.🔍 Which is the odd one out? (a) dirty hands with food (b) saying thank you (c) counting change wrongly (d) arguing with a buyer
14. 14.🔍 Which is the odd one out? (a) listening to complaints (b) rude replies (c) greeting with a smile (d) sorry for a long wait
15. 15.🔍 Which is the odd one out? (a) a clear price board (b) a sticky, messy table (c) greeting with a smile (d) listening to complaints
16. 16.True or false: “counting change wrongly” is good customer service. (a) True (b) False
17. 17.🔁 Why does good service matter so much? (a) it costs a lot (b) it does not (c) it is slower (d) buyers come back
18. 18.🔍 Which is the odd one out? (a) hiding the prices (b) counting change wrongly (c) giving correct change (d) chatting on the phone
19. 19.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
20. 20.🔍 Which is the odd one out? (a) greeting with a smile (b) ignoring a customer (c) chatting on the phone (d) dirty hands with food
21. 21.Which of these is poor customer service? (a) saying thank you (b) fixing mistakes quickly (c) counting change wrongly (d) a clear price board
22. 22.🔍 Which is the odd one out? (a) clean, covered food (b) listening to complaints (c) greeting with a smile (d) arguing with a buyer
23. 23.🧍 Three people are waiting. What is good service? (a) serve friends first (b) serve them in turn (c) make them leave (d) take a break
24. 24.Which of these is poor customer service? (a) listening to complaints (b) giving correct change (c) hiding the prices (d) fixing mistakes quickly
25. 25.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
26. 26.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) keep it quietly (c) blame the buyer (d) give it back, say sorry
27. 27.🔍 Which is the odd one out? (a) sorry for a long wait (b) counting change wrongly (c) listening to complaints (d) giving correct change
28. 28.True or false: “chatting on the phone” is good customer service. (a) True (b) False
29. 29.🔍 Which is the odd one out? (a) sorry for a long wait (b) arguing with a buyer (c) counting change wrongly (d) serving friends first
30. 30.🔍 Which is the odd one out? (a) counting change wrongly (b) a clear price board (c) chatting on the phone (d) arguing with a buyer
31. 31.True or false: “clean, covered food” is poor customer service. (a) False (b) True
32. 32.🔍 Which is the odd one out? (a) clean, covered food (b) chatting on the phone (c) a tidy stall table (d) saying thank you
33. 33.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
34. 34.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
35. 35.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) laugh at them (c) ignore them (d) argue with them
36. 36.True or false: “counting change wrongly” is poor customer service. (a) True (b) False
37. 37.🔍 Which is the odd one out? (a) hiding the prices (b) sorry for a long wait (c) fixing mistakes quickly (d) greeting with a smile
38. 38.True or false: “giving correct change” is good customer service. (a) False (b) True
39. 39.True or false: “fixing mistakes quickly” is poor customer service. (a) False (b) True
40. 40.Which of these is good customer service? (a) rude replies (b) dirty hands with food (c) ignoring a customer (d) giving correct change

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