Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 624 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) argue with them (c) laugh at them (d) ignore them
2. 2.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
3. 3.True or false: “serving friends first” is poor customer service. (a) False (b) True
4. 4.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
5. 5.Which of these is good customer service? (a) counting change wrongly (b) serving friends first (c) fixing mistakes quickly (d) a sticky, messy table
6. 6.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
7. 7.📝 A customer has an idea to improve your cards. You should… (a) argue (b) ignore it (c) thank them and note it (d) tell them to go
8. 8.Which of these is good customer service? (a) ignoring a customer (b) serving friends first (c) a clear price board (d) rude replies
9. 9.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
10. 10.True or false: “a tidy stall table” is good customer service. (a) True (b) False
11. 11.Which of these is poor customer service? (a) greeting with a smile (b) listening to complaints (c) counting change wrongly (d) fixing mistakes quickly
12. 12.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) clean, covered food (c) giving correct change (d) dirty hands with food
13. 13.Which of these is poor customer service? (a) saying thank you (b) a tidy stall table (c) a sticky, messy table (d) giving correct change
14. 14.Which of these is poor customer service? (a) sorry for a long wait (b) giving correct change (c) clean, covered food (d) rude replies
15. 15.True or false: “a clear price board” is good customer service. (a) True (b) False
16. 16.🔍 Which is the odd one out? (a) hiding the prices (b) rude replies (c) a clear price board (d) chatting on the phone
17. 17.🔁 Why does good service matter so much? (a) buyers come back (b) it is slower (c) it does not (d) it costs a lot
18. 18.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
19. 19.True or false: “a tidy stall table” is poor customer service. (a) False (b) True
20. 20.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) keep it quietly (c) blame the buyer (d) close the stall
21. 21.True or false: “giving correct change” is poor customer service. (a) False (b) True
22. 22.Which of these is poor customer service? (a) sorry for a long wait (b) fixing mistakes quickly (c) serving friends first (d) a clear price board
23. 23.True or false: “fixing mistakes quickly” is good customer service. (a) True (b) False
24. 24.Which of these is good customer service? (a) counting change wrongly (b) hiding the prices (c) saying thank you (d) serving friends first
25. 25.True or false: “a sticky, messy table” is poor customer service. (a) True (b) False
26. 26.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
27. 27.Which of these is poor customer service? (a) a tidy stall table (b) dirty hands with food (c) clean, covered food (d) giving correct change
28. 28.True or false: “arguing with a buyer” is poor customer service. (a) True (b) False
29. 29.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
30. 30.🔍 Which is the odd one out? (a) listening to complaints (b) arguing with a buyer (c) dirty hands with food (d) rude replies
31. 31.Which of these is poor customer service? (a) a tidy stall table (b) sorry for a long wait (c) ignoring a customer (d) fixing mistakes quickly
32. 32.Which of these is good customer service? (a) a sticky, messy table (b) greeting with a smile (c) counting change wrongly (d) chatting on the phone
33. 33.🧍 Three people are waiting. What is good service? (a) make them leave (b) take a break (c) serve friends first (d) serve them in turn
34. 34.True or false: “ignoring a customer” is poor customer service. (a) True (b) False
35. 35.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
36. 36.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
37. 37.True or false: “listening to complaints” is poor customer service. (a) True (b) False
38. 38.True or false: “sorry for a long wait” is good customer service. (a) True (b) False
39. 39.Which of these is good customer service? (a) rude replies (b) chatting on the phone (c) serving friends first (d) giving correct change
40. 40.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) a clear price board (c) hiding the prices (d) saying thank you

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