Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 625 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔍 Which is the odd one out? (a) clean, covered food (b) greeting with a smile (c) ignoring a customer (d) a tidy stall table
2. 2.True or false: “saying thank you” is poor customer service. (a) False (b) True
3. 3.Which of these is poor customer service? (a) chatting on the phone (b) listening to complaints (c) clean, covered food (d) a clear price board
4. 4.Which of these is good customer service? (a) counting change wrongly (b) a sticky, messy table (c) arguing with a buyer (d) a clear price board
5. 5.Which of these is poor customer service? (a) sorry for a long wait (b) fixing mistakes quickly (c) arguing with a buyer (d) clean, covered food
6. 6.🔍 Which is the odd one out? (a) arguing with a buyer (b) giving correct change (c) a tidy stall table (d) fixing mistakes quickly
7. 7.True or false: “giving correct change” is poor customer service. (a) True (b) False
8. 8.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) argue (c) tell them to go (d) thank them and note it
9. 9.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
10. 10.True or false: “dirty hands with food” is good customer service. (a) True (b) False
11. 11.True or false: “a tidy stall table” is poor customer service. (a) False (b) True
12. 12.True or false: “arguing with a buyer” is poor customer service. (a) True (b) False
13. 13.True or false: “counting change wrongly” is good customer service. (a) True (b) False
14. 14.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
15. 15.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
16. 16.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
17. 17.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
18. 18.Which of these is poor customer service? (a) listening to complaints (b) giving correct change (c) dirty hands with food (d) clean, covered food
19. 19.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) giving correct change (c) saying thank you (d) rude replies
20. 20.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
21. 21.🔁 Why does good service matter so much? (a) it costs a lot (b) buyers come back (c) it does not (d) it is slower
22. 22.🔍 Which is the odd one out? (a) a clear price board (b) saying thank you (c) clean, covered food (d) serving friends first
23. 23.True or false: “chatting on the phone” is poor customer service. (a) True (b) False
24. 24.Which of these is good customer service? (a) hiding the prices (b) ignoring a customer (c) rude replies (d) sorry for a long wait
25. 25.🧍 Three people are waiting. What is good service? (a) make them leave (b) take a break (c) serve friends first (d) serve them in turn
26. 26.🔍 Which is the odd one out? (a) counting change wrongly (b) hiding the prices (c) chatting on the phone (d) clean, covered food
27. 27.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
28. 28.Which of these is good customer service? (a) hiding the prices (b) chatting on the phone (c) saying thank you (d) arguing with a buyer
29. 29.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
30. 30.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) argue with them (c) ignore them (d) say sorry, add sugar
31. 31.🔍 Which is the odd one out? (a) saying thank you (b) giving correct change (c) dirty hands with food (d) clean, covered food
32. 32.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) give it back, say sorry (c) close the stall (d) keep it quietly
33. 33.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
34. 34.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
35. 35.Which of these is good customer service? (a) serving friends first (b) arguing with a buyer (c) a sticky, messy table (d) giving correct change
36. 36.🔍 Which is the odd one out? (a) rude replies (b) sorry for a long wait (c) dirty hands with food (d) arguing with a buyer
37. 37.🔍 Which is the odd one out? (a) greeting with a smile (b) hiding the prices (c) clean, covered food (d) listening to complaints
38. 38.Which of these is poor customer service? (a) sorry for a long wait (b) a clear price board (c) serving friends first (d) clean, covered food
39. 39.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
40. 40.🔍 Which is the odd one out? (a) greeting with a smile (b) sorry for a long wait (c) listening to complaints (d) chatting on the phone

Free entrepreneurship lessons, practice and worksheets at talentjr.in/entrepreneurship-for-kids