Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 626 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) take a break (c) make them leave (d) serve friends first
2. 2.Which of these is good customer service? (a) giving correct change (b) a sticky, messy table (c) rude replies (d) counting change wrongly
3. 3.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
4. 4.🔁 Why does good service matter so much? (a) it is slower (b) it costs a lot (c) buyers come back (d) it does not
5. 5.Which of these is poor customer service? (a) a clear price board (b) clean, covered food (c) a sticky, messy table (d) saying thank you
6. 6.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
7. 7.🔍 Which is the odd one out? (a) rude replies (b) serving friends first (c) greeting with a smile (d) dirty hands with food
8. 8.Which of these is good customer service? (a) sorry for a long wait (b) serving friends first (c) ignoring a customer (d) dirty hands with food
9. 9.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
10. 10.🔍 Which is the odd one out? (a) arguing with a buyer (b) rude replies (c) clean, covered food (d) chatting on the phone
11. 11.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
12. 12.🔍 Which is the odd one out? (a) chatting on the phone (b) sorry for a long wait (c) a sticky, messy table (d) dirty hands with food
13. 13.Which of these is good customer service? (a) dirty hands with food (b) saying thank you (c) ignoring a customer (d) serving friends first
14. 14.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) blame the buyer (c) close the stall (d) keep it quietly
15. 15.True or false: “arguing with a buyer” is poor customer service. (a) True (b) False
16. 16.🔍 Which is the odd one out? (a) rude replies (b) ignoring a customer (c) a clear price board (d) a sticky, messy table
17. 17.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
18. 18.Which of these is poor customer service? (a) giving correct change (b) greeting with a smile (c) hiding the prices (d) listening to complaints
19. 19.True or false: “hiding the prices” is good customer service. (a) True (b) False
20. 20.Which of these is good customer service? (a) rude replies (b) arguing with a buyer (c) clean, covered food (d) counting change wrongly
21. 21.True or false: “ignoring a customer” is poor customer service. (a) True (b) False
22. 22.True or false: “chatting on the phone” is poor customer service. (a) False (b) True
23. 23.True or false: “a tidy stall table” is good customer service. (a) False (b) True
24. 24.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
25. 25.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
26. 26.True or false: “a sticky, messy table” is good customer service. (a) False (b) True
27. 27.Which of these is good customer service? (a) a sticky, messy table (b) serving friends first (c) chatting on the phone (d) listening to complaints
28. 28.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) laugh at them (c) ignore them (d) argue with them
29. 29.🔍 Which is the odd one out? (a) giving correct change (b) sorry for a long wait (c) clean, covered food (d) ignoring a customer
30. 30.True or false: “listening to complaints” is good customer service. (a) True (b) False
31. 31.Which of these is good customer service? (a) a clear price board (b) chatting on the phone (c) counting change wrongly (d) rude replies
32. 32.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) ignore it (c) tell them to go (d) argue
33. 33.🔍 Which is the odd one out? (a) a sticky, messy table (b) fixing mistakes quickly (c) giving correct change (d) a tidy stall table
34. 34.🔍 Which is the odd one out? (a) ignoring a customer (b) listening to complaints (c) counting change wrongly (d) hiding the prices
35. 35.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
36. 36.True or false: “fixing mistakes quickly” is poor customer service. (a) False (b) True
37. 37.True or false: “a sticky, messy table” is poor customer service. (a) False (b) True
38. 38.True or false: “a clear price board” is poor customer service. (a) True (b) False
39. 39.Which of these is good customer service? (a) ignoring a customer (b) hiding the prices (c) a tidy stall table (d) a sticky, messy table
40. 40.True or false: “sorry for a long wait” is good customer service. (a) True (b) False

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