Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 627 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔍 Which is the odd one out? (a) hiding the prices (b) ignoring a customer (c) listening to complaints (d) serving friends first
2. 2.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) make them leave (c) take a break (d) serve friends first
3. 3.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
4. 4.Which of these is poor customer service? (a) greeting with a smile (b) counting change wrongly (c) fixing mistakes quickly (d) a tidy stall table
5. 5.True or false: “dirty hands with food” is poor customer service. (a) True (b) False
6. 6.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
7. 7.🔍 Which is the odd one out? (a) counting change wrongly (b) greeting with a smile (c) ignoring a customer (d) serving friends first
8. 8.Which of these is poor customer service? (a) giving correct change (b) listening to complaints (c) serving friends first (d) fixing mistakes quickly
9. 9.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) close the stall (c) keep it quietly (d) give it back, say sorry
10. 10.Which of these is poor customer service? (a) sorry for a long wait (b) giving correct change (c) clean, covered food (d) arguing with a buyer
11. 11.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
12. 12.True or false: “arguing with a buyer” is good customer service. (a) True (b) False
13. 13.True or false: “sorry for a long wait” is good customer service. (a) True (b) False
14. 14.True or false: “a clear price board” is poor customer service. (a) True (b) False
15. 15.🔍 Which is the odd one out? (a) hiding the prices (b) greeting with a smile (c) fixing mistakes quickly (d) saying thank you
16. 16.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
17. 17.📝 A customer has an idea to improve your cards. You should… (a) argue (b) tell them to go (c) ignore it (d) thank them and note it
18. 18.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
19. 19.True or false: “saying thank you” is good customer service. (a) True (b) False
20. 20.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
21. 21.🔍 Which is the odd one out? (a) a sticky, messy table (b) listening to complaints (c) fixing mistakes quickly (d) greeting with a smile
22. 22.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
23. 23.Which of these is good customer service? (a) hiding the prices (b) dirty hands with food (c) clean, covered food (d) ignoring a customer
24. 24.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
25. 25.🔍 Which is the odd one out? (a) listening to complaints (b) ignoring a customer (c) saying thank you (d) a clear price board
26. 26.True or false: “dirty hands with food” is good customer service. (a) True (b) False
27. 27.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
28. 28.True or false: “listening to complaints” is poor customer service. (a) True (b) False
29. 29.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) ignore them (c) say sorry, add sugar (d) laugh at them
30. 30.Which of these is good customer service? (a) a sticky, messy table (b) a clear price board (c) ignoring a customer (d) dirty hands with food
31. 31.Which of these is good customer service? (a) serving friends first (b) ignoring a customer (c) giving correct change (d) hiding the prices
32. 32.🔍 Which is the odd one out? (a) serving friends first (b) greeting with a smile (c) sorry for a long wait (d) clean, covered food
33. 33.🔍 Which is the odd one out? (a) a clear price board (b) chatting on the phone (c) saying thank you (d) giving correct change
34. 34.Which of these is poor customer service? (a) giving correct change (b) ignoring a customer (c) a tidy stall table (d) clean, covered food
35. 35.🔍 Which is the odd one out? (a) rude replies (b) listening to complaints (c) fixing mistakes quickly (d) giving correct change
36. 36.🔍 Which is the odd one out? (a) a clear price board (b) dirty hands with food (c) arguing with a buyer (d) ignoring a customer
37. 37.🔍 Which is the odd one out? (a) greeting with a smile (b) listening to complaints (c) clean, covered food (d) dirty hands with food
38. 38.🔍 Which is the odd one out? (a) counting change wrongly (b) saying thank you (c) sorry for a long wait (d) a clear price board
39. 39.True or false: “fixing mistakes quickly” is poor customer service. (a) True (b) False
40. 40.🔁 Why does good service matter so much? (a) it costs a lot (b) it does not (c) buyers come back (d) it is slower

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