Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 628 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is poor customer service? (a) a tidy stall table (b) sorry for a long wait (c) ignoring a customer (d) greeting with a smile
2. 2.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
3. 3.🔍 Which is the odd one out? (a) counting change wrongly (b) a clear price board (c) saying thank you (d) listening to complaints
4. 4.🔍 Which is the odd one out? (a) dirty hands with food (b) hiding the prices (c) sorry for a long wait (d) ignoring a customer
5. 5.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) give it back, say sorry (c) close the stall (d) blame the buyer
6. 6.Which of these is good customer service? (a) serving friends first (b) a sticky, messy table (c) counting change wrongly (d) clean, covered food
7. 7.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
8. 8.🔍 Which is the odd one out? (a) rude replies (b) saying thank you (c) hiding the prices (d) chatting on the phone
9. 9.Which of these is good customer service? (a) a sticky, messy table (b) counting change wrongly (c) fixing mistakes quickly (d) dirty hands with food
10. 10.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
11. 11.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) tell them to go (c) ignore it (d) argue
12. 12.True or false: “arguing with a buyer” is good customer service. (a) False (b) True
13. 13.Which of these is poor customer service? (a) giving correct change (b) saying thank you (c) hiding the prices (d) listening to complaints
14. 14.🔍 Which is the odd one out? (a) arguing with a buyer (b) rude replies (c) chatting on the phone (d) fixing mistakes quickly
15. 15.True or false: “giving correct change” is good customer service. (a) False (b) True
16. 16.True or false: “rude replies” is poor customer service. (a) False (b) True
17. 17.Which of these is good customer service? (a) ignoring a customer (b) saying thank you (c) arguing with a buyer (d) chatting on the phone
18. 18.Which of these is good customer service? (a) dirty hands with food (b) giving correct change (c) counting change wrongly (d) arguing with a buyer
19. 19.🔍 Which is the odd one out? (a) greeting with a smile (b) counting change wrongly (c) hiding the prices (d) arguing with a buyer
20. 20.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
21. 21.🔍 Which is the odd one out? (a) a sticky, messy table (b) serving friends first (c) clean, covered food (d) ignoring a customer
22. 22.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) say sorry, add sugar (c) laugh at them (d) ignore them
23. 23.True or false: “chatting on the phone” is good customer service. (a) False (b) True
24. 24.True or false: “chatting on the phone” is poor customer service. (a) True (b) False
25. 25.🔍 Which is the odd one out? (a) listening to complaints (b) saying thank you (c) rude replies (d) giving correct change
26. 26.True or false: “sorry for a long wait” is poor customer service. (a) False (b) True
27. 27.Which of these is good customer service? (a) a tidy stall table (b) rude replies (c) ignoring a customer (d) serving friends first
28. 28.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
29. 29.Which of these is poor customer service? (a) rude replies (b) clean, covered food (c) saying thank you (d) listening to complaints
30. 30.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
31. 31.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
32. 32.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
33. 33.🔍 Which is the odd one out? (a) sorry for a long wait (b) greeting with a smile (c) giving correct change (d) serving friends first
34. 34.True or false: “a tidy stall table” is poor customer service. (a) True (b) False
35. 35.Which of these is poor customer service? (a) sorry for a long wait (b) greeting with a smile (c) saying thank you (d) counting change wrongly
36. 36.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
37. 37.True or false: “fixing mistakes quickly” is poor customer service. (a) False (b) True
38. 38.True or false: “listening to complaints” is poor customer service. (a) False (b) True
39. 39.Which of these is good customer service? (a) greeting with a smile (b) ignoring a customer (c) counting change wrongly (d) arguing with a buyer
40. 40.😊 Good or poor customer service: rude replies? (a) poor service (b) good service

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