Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 629 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
2. 2.Which of these is good customer service? (a) greeting with a smile (b) arguing with a buyer (c) ignoring a customer (d) counting change wrongly
3. 3.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
4. 4.🧍 Three people are waiting. What is good service? (a) make them leave (b) serve friends first (c) serve them in turn (d) take a break
5. 5.Which of these is poor customer service? (a) giving correct change (b) a tidy stall table (c) rude replies (d) greeting with a smile
6. 6.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
7. 7.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
8. 8.True or false: “counting change wrongly” is good customer service. (a) True (b) False
9. 9.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
10. 10.Which of these is poor customer service? (a) saying thank you (b) counting change wrongly (c) giving correct change (d) a clear price board
11. 11.🔍 Which is the odd one out? (a) hiding the prices (b) greeting with a smile (c) rude replies (d) a sticky, messy table
12. 12.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
13. 13.True or false: “clean, covered food” is poor customer service. (a) True (b) False
14. 14.🔍 Which is the odd one out? (a) a tidy stall table (b) counting change wrongly (c) rude replies (d) dirty hands with food
15. 15.🔍 Which is the odd one out? (a) listening to complaints (b) giving correct change (c) rude replies (d) greeting with a smile
16. 16.Which of these is poor customer service? (a) sorry for a long wait (b) dirty hands with food (c) giving correct change (d) listening to complaints
17. 17.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) give it back, say sorry (c) keep it quietly (d) close the stall
18. 18.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
19. 19.True or false: “ignoring a customer” is good customer service. (a) True (b) False
20. 20.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
21. 21.Which of these is good customer service? (a) chatting on the phone (b) a sticky, messy table (c) hiding the prices (d) listening to complaints
22. 22.True or false: “a sticky, messy table” is good customer service. (a) False (b) True
23. 23.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) ignore them (c) say sorry, add sugar (d) argue with them
24. 24.🔍 Which is the odd one out? (a) a sticky, messy table (b) listening to complaints (c) clean, covered food (d) saying thank you
25. 25.🔍 Which is the odd one out? (a) dirty hands with food (b) a sticky, messy table (c) giving correct change (d) arguing with a buyer
26. 26.Which of these is good customer service? (a) giving correct change (b) ignoring a customer (c) rude replies (d) chatting on the phone
27. 27.🔍 Which is the odd one out? (a) hiding the prices (b) ignoring a customer (c) counting change wrongly (d) clean, covered food
28. 28.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
29. 29.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
30. 30.Which of these is good customer service? (a) ignoring a customer (b) hiding the prices (c) serving friends first (d) a tidy stall table
31. 31.True or false: “listening to complaints” is good customer service. (a) False (b) True
32. 32.True or false: “greeting with a smile” is poor customer service. (a) True (b) False
33. 33.Which of these is poor customer service? (a) saying thank you (b) hiding the prices (c) fixing mistakes quickly (d) listening to complaints
34. 34.True or false: “dirty hands with food” is good customer service. (a) False (b) True
35. 35.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
36. 36.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
37. 37.True or false: “counting change wrongly” is poor customer service. (a) True (b) False
38. 38.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
39. 39.🔍 Which is the odd one out? (a) chatting on the phone (b) counting change wrongly (c) a clear price board (d) hiding the prices
40. 40.🔍 Which is the odd one out? (a) counting change wrongly (b) giving correct change (c) clean, covered food (d) a clear price board

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