Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 630 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is poor customer service? (a) sorry for a long wait (b) a clear price board (c) clean, covered food (d) counting change wrongly
2. 2.🧍 Three people are waiting. What is good service? (a) serve friends first (b) take a break (c) make them leave (d) serve them in turn
3. 3.🔍 Which is the odd one out? (a) serving friends first (b) rude replies (c) counting change wrongly (d) giving correct change
4. 4.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
5. 5.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
6. 6.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
7. 7.🔍 Which is the odd one out? (a) dirty hands with food (b) fixing mistakes quickly (c) counting change wrongly (d) a sticky, messy table
8. 8.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
9. 9.🔁 Why does good service matter so much? (a) it is slower (b) it does not (c) buyers come back (d) it costs a lot
10. 10.Which of these is poor customer service? (a) a tidy stall table (b) fixing mistakes quickly (c) serving friends first (d) giving correct change
11. 11.🔍 Which is the odd one out? (a) ignoring a customer (b) greeting with a smile (c) rude replies (d) a sticky, messy table
12. 12.True or false: “clean, covered food” is good customer service. (a) False (b) True
13. 13.True or false: “chatting on the phone” is poor customer service. (a) False (b) True
14. 14.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
15. 15.Which of these is poor customer service? (a) giving correct change (b) saying thank you (c) chatting on the phone (d) sorry for a long wait
16. 16.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) argue (c) tell them to go (d) thank them and note it
17. 17.Which of these is good customer service? (a) rude replies (b) serving friends first (c) saying thank you (d) ignoring a customer
18. 18.True or false: “rude replies” is good customer service. (a) True (b) False
19. 19.Which of these is good customer service? (a) giving correct change (b) hiding the prices (c) counting change wrongly (d) a sticky, messy table
20. 20.True or false: “a clear price board” is poor customer service. (a) False (b) True
21. 21.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) argue with them (c) ignore them (d) laugh at them
22. 22.🔍 Which is the odd one out? (a) rude replies (b) a clear price board (c) arguing with a buyer (d) ignoring a customer
23. 23.True or false: “counting change wrongly” is good customer service. (a) True (b) False
24. 24.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
25. 25.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
26. 26.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
27. 27.True or false: “arguing with a buyer” is good customer service. (a) True (b) False
28. 28.Which of these is good customer service? (a) a tidy stall table (b) ignoring a customer (c) dirty hands with food (d) chatting on the phone
29. 29.Which of these is poor customer service? (a) fixing mistakes quickly (b) hiding the prices (c) saying thank you (d) a clear price board
30. 30.🔍 Which is the odd one out? (a) saying thank you (b) greeting with a smile (c) counting change wrongly (d) listening to complaints
31. 31.True or false: “a sticky, messy table” is good customer service. (a) True (b) False
32. 32.True or false: “fixing mistakes quickly” is poor customer service. (a) False (b) True
33. 33.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) greeting with a smile (c) a clear price board (d) chatting on the phone
34. 34.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
35. 35.🔍 Which is the odd one out? (a) serving friends first (b) chatting on the phone (c) listening to complaints (d) a sticky, messy table
36. 36.Which of these is poor customer service? (a) greeting with a smile (b) saying thank you (c) arguing with a buyer (d) a tidy stall table
37. 37.Which of these is good customer service? (a) chatting on the phone (b) ignoring a customer (c) rude replies (d) greeting with a smile
38. 38.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
39. 39.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
40. 40.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) blame the buyer (c) keep it quietly (d) close the stall

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