Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 64 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is poor customer service? (a) clean, covered food (b) ignoring a customer (c) greeting with a smile (d) saying thank you
2. 2.Which of these is poor customer service? (a) saying thank you (b) giving correct change (c) greeting with a smile (d) rude replies
3. 3.🔍 Which is the odd one out? (a) a clear price board (b) fixing mistakes quickly (c) hiding the prices (d) greeting with a smile
4. 4.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) laugh at them (c) ignore them (d) argue with them
5. 5.🔍 Which is the odd one out? (a) saying thank you (b) arguing with a buyer (c) dirty hands with food (d) counting change wrongly
6. 6.Which of these is good customer service? (a) rude replies (b) chatting on the phone (c) arguing with a buyer (d) a clear price board
7. 7.True or false: “dirty hands with food” is poor customer service. (a) False (b) True
8. 8.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
9. 9.🔁 Why does good service matter so much? (a) it does not (b) it costs a lot (c) it is slower (d) buyers come back
10. 10.True or false: “saying thank you” is poor customer service. (a) True (b) False
11. 11.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
12. 12.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
13. 13.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
14. 14.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
15. 15.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
16. 16.🔍 Which is the odd one out? (a) dirty hands with food (b) listening to complaints (c) arguing with a buyer (d) counting change wrongly
17. 17.🧍 Three people are waiting. What is good service? (a) make them leave (b) take a break (c) serve them in turn (d) serve friends first
18. 18.True or false: “serving friends first” is good customer service. (a) False (b) True
19. 19.True or false: “counting change wrongly” is good customer service. (a) True (b) False
20. 20.🔍 Which is the odd one out? (a) chatting on the phone (b) clean, covered food (c) greeting with a smile (d) a tidy stall table
21. 21.True or false: “a clear price board” is good customer service. (a) False (b) True
22. 22.Which of these is poor customer service? (a) greeting with a smile (b) a clear price board (c) hiding the prices (d) giving correct change
23. 23.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) keep it quietly (c) give it back, say sorry (d) close the stall
24. 24.🔍 Which is the odd one out? (a) listening to complaints (b) arguing with a buyer (c) a clear price board (d) sorry for a long wait
25. 25.True or false: “clean, covered food” is poor customer service. (a) True (b) False
26. 26.Which of these is good customer service? (a) a tidy stall table (b) serving friends first (c) a sticky, messy table (d) arguing with a buyer
27. 27.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) thank them and note it (c) tell them to go (d) argue
28. 28.Which of these is good customer service? (a) arguing with a buyer (b) chatting on the phone (c) listening to complaints (d) hiding the prices
29. 29.🔍 Which is the odd one out? (a) greeting with a smile (b) a clear price board (c) listening to complaints (d) ignoring a customer
30. 30.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
31. 31.True or false: “chatting on the phone” is good customer service. (a) True (b) False
32. 32.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
33. 33.Which of these is good customer service? (a) a sticky, messy table (b) greeting with a smile (c) ignoring a customer (d) chatting on the phone
34. 34.Which of these is good customer service? (a) arguing with a buyer (b) a sticky, messy table (c) counting change wrongly (d) clean, covered food
35. 35.Which of these is poor customer service? (a) dirty hands with food (b) giving correct change (c) clean, covered food (d) listening to complaints
36. 36.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
37. 37.True or false: “sorry for a long wait” is good customer service. (a) False (b) True
38. 38.True or false: “giving correct change” is poor customer service. (a) True (b) False
39. 39.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) counting change wrongly (c) a tidy stall table (d) a clear price board
40. 40.Which of these is poor customer service? (a) greeting with a smile (b) fixing mistakes quickly (c) counting change wrongly (d) a tidy stall table

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