Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 631 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
2. 2.Which of these is poor customer service? (a) chatting on the phone (b) clean, covered food (c) fixing mistakes quickly (d) a clear price board
3. 3.🧍 Three people are waiting. What is good service? (a) make them leave (b) serve friends first (c) take a break (d) serve them in turn
4. 4.True or false: “a clear price board” is good customer service. (a) False (b) True
5. 5.Which of these is good customer service? (a) dirty hands with food (b) a tidy stall table (c) hiding the prices (d) counting change wrongly
6. 6.🔍 Which is the odd one out? (a) giving correct change (b) ignoring a customer (c) a tidy stall table (d) greeting with a smile
7. 7.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
8. 8.🔍 Which is the odd one out? (a) chatting on the phone (b) hiding the prices (c) serving friends first (d) giving correct change
9. 9.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) keep it quietly (c) blame the buyer (d) give it back, say sorry
10. 10.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
11. 11.🔍 Which is the odd one out? (a) greeting with a smile (b) listening to complaints (c) saying thank you (d) arguing with a buyer
12. 12.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
13. 13.🔍 Which is the odd one out? (a) a clear price board (b) greeting with a smile (c) counting change wrongly (d) saying thank you
14. 14.🔍 Which is the odd one out? (a) rude replies (b) a tidy stall table (c) arguing with a buyer (d) serving friends first
15. 15.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
16. 16.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
17. 17.Which of these is poor customer service? (a) sorry for a long wait (b) greeting with a smile (c) a clear price board (d) ignoring a customer
18. 18.🔍 Which is the odd one out? (a) sorry for a long wait (b) clean, covered food (c) a sticky, messy table (d) a tidy stall table
19. 19.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
20. 20.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) laugh at them (c) argue with them (d) say sorry, add sugar
21. 21.🔍 Which is the odd one out? (a) a clear price board (b) chatting on the phone (c) dirty hands with food (d) a sticky, messy table
22. 22.🔍 Which is the odd one out? (a) listening to complaints (b) chatting on the phone (c) giving correct change (d) sorry for a long wait
23. 23.True or false: “a clear price board” is poor customer service. (a) False (b) True
24. 24.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
25. 25.True or false: “rude replies” is poor customer service. (a) False (b) True
26. 26.True or false: “giving correct change” is good customer service. (a) True (b) False
27. 27.Which of these is good customer service? (a) hiding the prices (b) sorry for a long wait (c) serving friends first (d) arguing with a buyer
28. 28.True or false: “giving correct change” is poor customer service. (a) True (b) False
29. 29.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
30. 30.Which of these is good customer service? (a) arguing with a buyer (b) hiding the prices (c) counting change wrongly (d) fixing mistakes quickly
31. 31.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) counting change wrongly (c) rude replies (d) arguing with a buyer
32. 32.True or false: “serving friends first” is poor customer service. (a) True (b) False
33. 33.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
34. 34.🔁 Why does good service matter so much? (a) it is slower (b) it costs a lot (c) it does not (d) buyers come back
35. 35.True or false: “rude replies” is good customer service. (a) False (b) True
36. 36.True or false: “fixing mistakes quickly” is poor customer service. (a) True (b) False
37. 37.📝 A customer has an idea to improve your cards. You should… (a) argue (b) tell them to go (c) ignore it (d) thank them and note it
38. 38.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
39. 39.True or false: “a sticky, messy table” is poor customer service. (a) True (b) False
40. 40.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service

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