Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 632 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔍 Which is the odd one out? (a) sorry for a long wait (b) a clear price board (c) fixing mistakes quickly (d) ignoring a customer
2. 2.True or false: “hiding the prices” is poor customer service. (a) True (b) False
3. 3.🔍 Which is the odd one out? (a) a tidy stall table (b) saying thank you (c) giving correct change (d) counting change wrongly
4. 4.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) blame the buyer (c) close the stall (d) keep it quietly
5. 5.Which of these is good customer service? (a) arguing with a buyer (b) serving friends first (c) listening to complaints (d) ignoring a customer
6. 6.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
7. 7.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
8. 8.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
9. 9.Which of these is good customer service? (a) ignoring a customer (b) counting change wrongly (c) greeting with a smile (d) arguing with a buyer
10. 10.🔍 Which is the odd one out? (a) dirty hands with food (b) hiding the prices (c) ignoring a customer (d) greeting with a smile
11. 11.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) laugh at them (c) say sorry, add sugar (d) argue with them
12. 12.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
13. 13.Which of these is poor customer service? (a) clean, covered food (b) hiding the prices (c) a clear price board (d) giving correct change
14. 14.🔍 Which is the odd one out? (a) ignoring a customer (b) a sticky, messy table (c) hiding the prices (d) clean, covered food
15. 15.True or false: “clean, covered food” is good customer service. (a) False (b) True
16. 16.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
17. 17.True or false: “a tidy stall table” is good customer service. (a) False (b) True
18. 18.Which of these is good customer service? (a) ignoring a customer (b) hiding the prices (c) giving correct change (d) rude replies
19. 19.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
20. 20.📝 A customer has an idea to improve your cards. You should… (a) argue (b) tell them to go (c) ignore it (d) thank them and note it
21. 21.🧍 Three people are waiting. What is good service? (a) make them leave (b) serve friends first (c) serve them in turn (d) take a break
22. 22.Which of these is good customer service? (a) counting change wrongly (b) fixing mistakes quickly (c) arguing with a buyer (d) ignoring a customer
23. 23.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
24. 24.True or false: “a clear price board” is poor customer service. (a) True (b) False
25. 25.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
26. 26.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
27. 27.Which of these is poor customer service? (a) saying thank you (b) counting change wrongly (c) sorry for a long wait (d) giving correct change
28. 28.🔍 Which is the odd one out? (a) serving friends first (b) fixing mistakes quickly (c) greeting with a smile (d) saying thank you
29. 29.True or false: “a sticky, messy table” is poor customer service. (a) True (b) False
30. 30.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
31. 31.Which of these is good customer service? (a) serving friends first (b) a tidy stall table (c) counting change wrongly (d) chatting on the phone
32. 32.🔍 Which is the odd one out? (a) rude replies (b) ignoring a customer (c) arguing with a buyer (d) giving correct change
33. 33.Which of these is good customer service? (a) arguing with a buyer (b) chatting on the phone (c) counting change wrongly (d) saying thank you
34. 34.🔍 Which is the odd one out? (a) clean, covered food (b) saying thank you (c) chatting on the phone (d) listening to complaints
35. 35.Which of these is poor customer service? (a) greeting with a smile (b) ignoring a customer (c) listening to complaints (d) clean, covered food
36. 36.Which of these is poor customer service? (a) sorry for a long wait (b) listening to complaints (c) a tidy stall table (d) arguing with a buyer
37. 37.🔍 Which is the odd one out? (a) chatting on the phone (b) listening to complaints (c) counting change wrongly (d) ignoring a customer
38. 38.🔍 Which is the odd one out? (a) a sticky, messy table (b) hiding the prices (c) counting change wrongly (d) a clear price board
39. 39.Which of these is poor customer service? (a) clean, covered food (b) a tidy stall table (c) chatting on the phone (d) saying thank you
40. 40.Which of these is good customer service? (a) sorry for a long wait (b) arguing with a buyer (c) ignoring a customer (d) chatting on the phone

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