Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 633 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔍 Which is the odd one out? (a) serving friends first (b) arguing with a buyer (c) fixing mistakes quickly (d) hiding the prices
2. 2.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) take a break (c) serve friends first (d) make them leave
3. 3.Which of these is poor customer service? (a) listening to complaints (b) sorry for a long wait (c) dirty hands with food (d) clean, covered food
4. 4.🔍 Which is the odd one out? (a) greeting with a smile (b) giving correct change (c) chatting on the phone (d) fixing mistakes quickly
5. 5.Which of these is good customer service? (a) a clear price board (b) hiding the prices (c) chatting on the phone (d) arguing with a buyer
6. 6.True or false: “clean, covered food” is poor customer service. (a) False (b) True
7. 7.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
8. 8.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
9. 9.True or false: “giving correct change” is good customer service. (a) True (b) False
10. 10.True or false: “a tidy stall table” is poor customer service. (a) False (b) True
11. 11.Which of these is poor customer service? (a) a tidy stall table (b) a clear price board (c) arguing with a buyer (d) greeting with a smile
12. 12.🔍 Which is the odd one out? (a) arguing with a buyer (b) counting change wrongly (c) dirty hands with food (d) greeting with a smile
13. 13.Which of these is good customer service? (a) hiding the prices (b) chatting on the phone (c) clean, covered food (d) counting change wrongly
14. 14.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) argue with them (c) say sorry, add sugar (d) ignore them
15. 15.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
16. 16.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
17. 17.True or false: “greeting with a smile” is poor customer service. (a) True (b) False
18. 18.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) blame the buyer (c) close the stall (d) keep it quietly
19. 19.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) tell them to go (c) argue (d) thank them and note it
20. 20.Which of these is good customer service? (a) counting change wrongly (b) arguing with a buyer (c) sorry for a long wait (d) serving friends first
21. 21.Which of these is poor customer service? (a) a sticky, messy table (b) saying thank you (c) giving correct change (d) greeting with a smile
22. 22.Which of these is good customer service? (a) counting change wrongly (b) hiding the prices (c) a tidy stall table (d) rude replies
23. 23.Which of these is poor customer service? (a) saying thank you (b) a tidy stall table (c) hiding the prices (d) greeting with a smile
24. 24.True or false: “hiding the prices” is good customer service. (a) True (b) False
25. 25.Which of these is poor customer service? (a) a clear price board (b) rude replies (c) saying thank you (d) greeting with a smile
26. 26.Which of these is poor customer service? (a) chatting on the phone (b) saying thank you (c) giving correct change (d) listening to complaints
27. 27.🔍 Which is the odd one out? (a) a sticky, messy table (b) counting change wrongly (c) giving correct change (d) chatting on the phone
28. 28.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
29. 29.Which of these is poor customer service? (a) greeting with a smile (b) sorry for a long wait (c) listening to complaints (d) serving friends first
30. 30.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
31. 31.Which of these is poor customer service? (a) a tidy stall table (b) greeting with a smile (c) sorry for a long wait (d) counting change wrongly
32. 32.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
33. 33.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
34. 34.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
35. 35.True or false: “giving correct change” is poor customer service. (a) False (b) True
36. 36.True or false: “arguing with a buyer” is good customer service. (a) False (b) True
37. 37.🔍 Which is the odd one out? (a) dirty hands with food (b) serving friends first (c) clean, covered food (d) hiding the prices
38. 38.🔁 Why does good service matter so much? (a) buyers come back (b) it does not (c) it is slower (d) it costs a lot
39. 39.True or false: “chatting on the phone” is poor customer service. (a) False (b) True
40. 40.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service

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