Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 634 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔍 Which is the odd one out? (a) a clear price board (b) arguing with a buyer (c) giving correct change (d) listening to complaints
2. 2.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
3. 3.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) laugh at them (c) say sorry, add sugar (d) ignore them
4. 4.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
5. 5.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
6. 6.True or false: “chatting on the phone” is good customer service. (a) False (b) True
7. 7.True or false: “fixing mistakes quickly” is poor customer service. (a) True (b) False
8. 8.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) close the stall (c) give it back, say sorry (d) blame the buyer
9. 9.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
10. 10.Which of these is good customer service? (a) arguing with a buyer (b) chatting on the phone (c) sorry for a long wait (d) hiding the prices
11. 11.True or false: “rude replies” is poor customer service. (a) True (b) False
12. 12.True or false: “ignoring a customer” is poor customer service. (a) True (b) False
13. 13.Which of these is good customer service? (a) chatting on the phone (b) hiding the prices (c) a sticky, messy table (d) a tidy stall table
14. 14.🧍 Three people are waiting. What is good service? (a) take a break (b) make them leave (c) serve friends first (d) serve them in turn
15. 15.True or false: “clean, covered food” is poor customer service. (a) False (b) True
16. 16.True or false: “giving correct change” is poor customer service. (a) True (b) False
17. 17.True or false: “fixing mistakes quickly” is good customer service. (a) True (b) False
18. 18.True or false: “giving correct change” is good customer service. (a) False (b) True
19. 19.Which of these is good customer service? (a) clean, covered food (b) rude replies (c) hiding the prices (d) chatting on the phone
20. 20.Which of these is poor customer service? (a) sorry for a long wait (b) fixing mistakes quickly (c) counting change wrongly (d) a clear price board
21. 21.True or false: “a tidy stall table” is poor customer service. (a) False (b) True
22. 22.True or false: “listening to complaints” is poor customer service. (a) False (b) True
23. 23.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
24. 24.Which of these is good customer service? (a) counting change wrongly (b) chatting on the phone (c) a sticky, messy table (d) fixing mistakes quickly
25. 25.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) ignore it (c) argue (d) tell them to go
26. 26.🔁 Why does good service matter so much? (a) it is slower (b) it costs a lot (c) it does not (d) buyers come back
27. 27.🔍 Which is the odd one out? (a) giving correct change (b) a tidy stall table (c) serving friends first (d) saying thank you
28. 28.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
29. 29.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
30. 30.True or false: “counting change wrongly” is poor customer service. (a) False (b) True
31. 31.Which of these is good customer service? (a) dirty hands with food (b) chatting on the phone (c) listening to complaints (d) counting change wrongly
32. 32.Which of these is poor customer service? (a) sorry for a long wait (b) a clear price board (c) ignoring a customer (d) giving correct change
33. 33.🔍 Which is the odd one out? (a) hiding the prices (b) chatting on the phone (c) counting change wrongly (d) greeting with a smile
34. 34.Which of these is poor customer service? (a) fixing mistakes quickly (b) sorry for a long wait (c) arguing with a buyer (d) a tidy stall table
35. 35.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
36. 36.Which of these is poor customer service? (a) giving correct change (b) a clear price board (c) clean, covered food (d) hiding the prices
37. 37.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
38. 38.Which of these is good customer service? (a) rude replies (b) arguing with a buyer (c) dirty hands with food (d) a clear price board
39. 39.True or false: “saying thank you” is good customer service. (a) False (b) True
40. 40.Which of these is poor customer service? (a) greeting with a smile (b) chatting on the phone (c) clean, covered food (d) fixing mistakes quickly

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