Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 635 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔍 Which is the odd one out? (a) arguing with a buyer (b) a clear price board (c) a tidy stall table (d) clean, covered food
2. 2.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
3. 3.True or false: “rude replies” is good customer service. (a) True (b) False
4. 4.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
5. 5.🔍 Which is the odd one out? (a) giving correct change (b) saying thank you (c) greeting with a smile (d) dirty hands with food
6. 6.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) close the stall (c) blame the buyer (d) keep it quietly
7. 7.Which of these is good customer service? (a) a clear price board (b) rude replies (c) hiding the prices (d) chatting on the phone
8. 8.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) argue (c) tell them to go (d) ignore it
9. 9.🔍 Which is the odd one out? (a) chatting on the phone (b) rude replies (c) dirty hands with food (d) fixing mistakes quickly
10. 10.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
11. 11.True or false: “clean, covered food” is poor customer service. (a) True (b) False
12. 12.True or false: “clean, covered food” is good customer service. (a) False (b) True
13. 13.True or false: “greeting with a smile” is good customer service. (a) False (b) True
14. 14.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) argue with them (c) ignore them (d) laugh at them
15. 15.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
16. 16.Which of these is good customer service? (a) arguing with a buyer (b) rude replies (c) fixing mistakes quickly (d) serving friends first
17. 17.Which of these is good customer service? (a) a tidy stall table (b) dirty hands with food (c) a sticky, messy table (d) counting change wrongly
18. 18.True or false: “a sticky, messy table” is good customer service. (a) True (b) False
19. 19.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
20. 20.Which of these is good customer service? (a) rude replies (b) arguing with a buyer (c) serving friends first (d) clean, covered food
21. 21.Which of these is poor customer service? (a) clean, covered food (b) giving correct change (c) saying thank you (d) hiding the prices
22. 22.True or false: “saying thank you” is good customer service. (a) False (b) True
23. 23.🧍 Three people are waiting. What is good service? (a) take a break (b) make them leave (c) serve friends first (d) serve them in turn
24. 24.Which of these is good customer service? (a) greeting with a smile (b) dirty hands with food (c) serving friends first (d) ignoring a customer
25. 25.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
26. 26.True or false: “ignoring a customer” is good customer service. (a) True (b) False
27. 27.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
28. 28.Which of these is good customer service? (a) giving correct change (b) hiding the prices (c) arguing with a buyer (d) chatting on the phone
29. 29.🔍 Which is the odd one out? (a) dirty hands with food (b) hiding the prices (c) sorry for a long wait (d) chatting on the phone
30. 30.🔍 Which is the odd one out? (a) ignoring a customer (b) giving correct change (c) dirty hands with food (d) rude replies
31. 31.🔁 Why does good service matter so much? (a) it does not (b) buyers come back (c) it costs a lot (d) it is slower
32. 32.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
33. 33.True or false: “greeting with a smile” is poor customer service. (a) False (b) True
34. 34.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
35. 35.True or false: “arguing with a buyer” is poor customer service. (a) True (b) False
36. 36.Which of these is good customer service? (a) rude replies (b) saying thank you (c) counting change wrongly (d) ignoring a customer
37. 37.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
38. 38.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
39. 39.🔍 Which is the odd one out? (a) a sticky, messy table (b) chatting on the phone (c) counting change wrongly (d) saying thank you
40. 40.Which of these is poor customer service? (a) giving correct change (b) chatting on the phone (c) clean, covered food (d) saying thank you

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