Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 636 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is good customer service? (a) a sticky, messy table (b) serving friends first (c) clean, covered food (d) dirty hands with food
2. 2.Which of these is poor customer service? (a) chatting on the phone (b) greeting with a smile (c) sorry for a long wait (d) a tidy stall table
3. 3.🔍 Which is the odd one out? (a) a clear price board (b) fixing mistakes quickly (c) a sticky, messy table (d) sorry for a long wait
4. 4.🔍 Which is the odd one out? (a) chatting on the phone (b) greeting with a smile (c) counting change wrongly (d) ignoring a customer
5. 5.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
6. 6.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) argue with them (c) laugh at them (d) say sorry, add sugar
7. 7.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
8. 8.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
9. 9.🔍 Which is the odd one out? (a) clean, covered food (b) arguing with a buyer (c) a clear price board (d) giving correct change
10. 10.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
11. 11.Which of these is good customer service? (a) serving friends first (b) chatting on the phone (c) greeting with a smile (d) ignoring a customer
12. 12.True or false: “a tidy stall table” is poor customer service. (a) False (b) True
13. 13.True or false: “arguing with a buyer” is good customer service. (a) False (b) True
14. 14.True or false: “giving correct change” is poor customer service. (a) False (b) True
15. 15.True or false: “greeting with a smile” is poor customer service. (a) False (b) True
16. 16.🔁 Why does good service matter so much? (a) it does not (b) it costs a lot (c) it is slower (d) buyers come back
17. 17.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
18. 18.Which of these is poor customer service? (a) listening to complaints (b) saying thank you (c) dirty hands with food (d) greeting with a smile
19. 19.True or false: “counting change wrongly” is good customer service. (a) False (b) True
20. 20.Which of these is poor customer service? (a) listening to complaints (b) fixing mistakes quickly (c) greeting with a smile (d) ignoring a customer
21. 21.Which of these is poor customer service? (a) giving correct change (b) rude replies (c) a clear price board (d) clean, covered food
22. 22.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
23. 23.🔍 Which is the odd one out? (a) hiding the prices (b) chatting on the phone (c) a clear price board (d) counting change wrongly
24. 24.True or false: “ignoring a customer” is poor customer service. (a) False (b) True
25. 25.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) blame the buyer (c) close the stall (d) give it back, say sorry
26. 26.True or false: “clean, covered food” is good customer service. (a) True (b) False
27. 27.True or false: “dirty hands with food” is poor customer service. (a) False (b) True
28. 28.True or false: “sorry for a long wait” is poor customer service. (a) False (b) True
29. 29.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
30. 30.🧍 Three people are waiting. What is good service? (a) make them leave (b) serve friends first (c) take a break (d) serve them in turn
31. 31.Which of these is good customer service? (a) hiding the prices (b) serving friends first (c) rude replies (d) saying thank you
32. 32.🔍 Which is the odd one out? (a) giving correct change (b) a tidy stall table (c) ignoring a customer (d) fixing mistakes quickly
33. 33.Which of these is poor customer service? (a) greeting with a smile (b) listening to complaints (c) serving friends first (d) fixing mistakes quickly
34. 34.🔍 Which is the odd one out? (a) a sticky, messy table (b) chatting on the phone (c) fixing mistakes quickly (d) serving friends first
35. 35.Which of these is poor customer service? (a) fixing mistakes quickly (b) a tidy stall table (c) saying thank you (d) a sticky, messy table
36. 36.True or false: “serving friends first” is poor customer service. (a) True (b) False
37. 37.Which of these is good customer service? (a) hiding the prices (b) fixing mistakes quickly (c) counting change wrongly (d) a sticky, messy table
38. 38.True or false: “a sticky, messy table” is poor customer service. (a) True (b) False
39. 39.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
40. 40.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service

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