Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 637 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
2. 2.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
3. 3.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
4. 4.🔍 Which is the odd one out? (a) hiding the prices (b) ignoring a customer (c) listening to complaints (d) rude replies
5. 5.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) ignore them (c) argue with them (d) say sorry, add sugar
6. 6.🔍 Which is the odd one out? (a) clean, covered food (b) saying thank you (c) greeting with a smile (d) rude replies
7. 7.Which of these is poor customer service? (a) arguing with a buyer (b) sorry for a long wait (c) a tidy stall table (d) listening to complaints
8. 8.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) give it back, say sorry (c) close the stall (d) keep it quietly
9. 9.True or false: “arguing with a buyer” is good customer service. (a) False (b) True
10. 10.Which of these is good customer service? (a) chatting on the phone (b) arguing with a buyer (c) rude replies (d) sorry for a long wait
11. 11.True or false: “clean, covered food” is poor customer service. (a) True (b) False
12. 12.Which of these is poor customer service? (a) a tidy stall table (b) listening to complaints (c) clean, covered food (d) hiding the prices
13. 13.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
14. 14.True or false: “ignoring a customer” is poor customer service. (a) True (b) False
15. 15.🔁 Why does good service matter so much? (a) it is slower (b) it costs a lot (c) buyers come back (d) it does not
16. 16.Which of these is good customer service? (a) arguing with a buyer (b) hiding the prices (c) dirty hands with food (d) a tidy stall table
17. 17.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
18. 18.Which of these is poor customer service? (a) a tidy stall table (b) sorry for a long wait (c) saying thank you (d) rude replies
19. 19.Which of these is good customer service? (a) a clear price board (b) rude replies (c) ignoring a customer (d) a sticky, messy table
20. 20.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) make them leave (c) take a break (d) serve friends first
21. 21.Which of these is good customer service? (a) chatting on the phone (b) greeting with a smile (c) counting change wrongly (d) a sticky, messy table
22. 22.🔍 Which is the odd one out? (a) ignoring a customer (b) rude replies (c) giving correct change (d) chatting on the phone
23. 23.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
24. 24.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) argue (c) thank them and note it (d) ignore it
25. 25.True or false: “serving friends first” is good customer service. (a) False (b) True
26. 26.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
27. 27.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
28. 28.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
29. 29.🔍 Which is the odd one out? (a) clean, covered food (b) dirty hands with food (c) chatting on the phone (d) hiding the prices
30. 30.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
31. 31.True or false: “a tidy stall table” is poor customer service. (a) False (b) True
32. 32.True or false: “sorry for a long wait” is poor customer service. (a) False (b) True
33. 33.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
34. 34.Which of these is good customer service? (a) chatting on the phone (b) dirty hands with food (c) saying thank you (d) serving friends first
35. 35.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
36. 36.True or false: “listening to complaints” is good customer service. (a) False (b) True
37. 37.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
38. 38.🔍 Which is the odd one out? (a) hiding the prices (b) sorry for a long wait (c) arguing with a buyer (d) a sticky, messy table
39. 39.True or false: “fixing mistakes quickly” is poor customer service. (a) False (b) True
40. 40.Which of these is poor customer service? (a) giving correct change (b) a tidy stall table (c) ignoring a customer (d) fixing mistakes quickly

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