Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 638 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is good customer service? (a) counting change wrongly (b) chatting on the phone (c) saying thank you (d) a sticky, messy table
2. 2.True or false: “saying thank you” is good customer service. (a) False (b) True
3. 3.True or false: “a clear price board” is poor customer service. (a) True (b) False
4. 4.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) say sorry, add sugar (c) laugh at them (d) ignore them
5. 5.🔁 Why does good service matter so much? (a) it costs a lot (b) buyers come back (c) it does not (d) it is slower
6. 6.Which of these is poor customer service? (a) a tidy stall table (b) listening to complaints (c) greeting with a smile (d) ignoring a customer
7. 7.Which of these is good customer service? (a) hiding the prices (b) giving correct change (c) serving friends first (d) ignoring a customer
8. 8.True or false: “greeting with a smile” is poor customer service. (a) False (b) True
9. 9.🔍 Which is the odd one out? (a) counting change wrongly (b) serving friends first (c) sorry for a long wait (d) dirty hands with food
10. 10.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
11. 11.Which of these is good customer service? (a) dirty hands with food (b) ignoring a customer (c) a tidy stall table (d) chatting on the phone
12. 12.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
13. 13.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
14. 14.True or false: “serving friends first” is poor customer service. (a) True (b) False
15. 15.Which of these is poor customer service? (a) greeting with a smile (b) saying thank you (c) arguing with a buyer (d) fixing mistakes quickly
16. 16.Which of these is poor customer service? (a) listening to complaints (b) saying thank you (c) a sticky, messy table (d) a clear price board
17. 17.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) close the stall (c) keep it quietly (d) give it back, say sorry
18. 18.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
19. 19.Which of these is poor customer service? (a) clean, covered food (b) giving correct change (c) a clear price board (d) counting change wrongly
20. 20.Which of these is good customer service? (a) rude replies (b) serving friends first (c) clean, covered food (d) arguing with a buyer
21. 21.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) make them leave (c) take a break (d) serve friends first
22. 22.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
23. 23.True or false: “a tidy stall table” is poor customer service. (a) False (b) True
24. 24.Which of these is good customer service? (a) rude replies (b) counting change wrongly (c) sorry for a long wait (d) hiding the prices
25. 25.🔍 Which is the odd one out? (a) ignoring a customer (b) counting change wrongly (c) hiding the prices (d) fixing mistakes quickly
26. 26.Which of these is poor customer service? (a) dirty hands with food (b) a clear price board (c) giving correct change (d) a tidy stall table
27. 27.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
28. 28.True or false: “giving correct change” is poor customer service. (a) False (b) True
29. 29.True or false: “chatting on the phone” is poor customer service. (a) True (b) False
30. 30.True or false: “sorry for a long wait” is poor customer service. (a) True (b) False
31. 31.Which of these is good customer service? (a) counting change wrongly (b) hiding the prices (c) chatting on the phone (d) listening to complaints
32. 32.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
33. 33.🔍 Which is the odd one out? (a) clean, covered food (b) sorry for a long wait (c) listening to complaints (d) arguing with a buyer
34. 34.🔍 Which is the odd one out? (a) a sticky, messy table (b) giving correct change (c) ignoring a customer (d) chatting on the phone
35. 35.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
36. 36.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) argue (c) thank them and note it (d) tell them to go
37. 37.True or false: “listening to complaints” is good customer service. (a) False (b) True
38. 38.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
39. 39.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
40. 40.True or false: “arguing with a buyer” is good customer service. (a) True (b) False

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