Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 639 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
2. 2.🔍 Which is the odd one out? (a) saying thank you (b) giving correct change (c) dirty hands with food (d) sorry for a long wait
3. 3.🔍 Which is the odd one out? (a) sorry for a long wait (b) a sticky, messy table (c) ignoring a customer (d) counting change wrongly
4. 4.📝 A customer has an idea to improve your cards. You should… (a) argue (b) tell them to go (c) thank them and note it (d) ignore it
5. 5.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) ignore them (c) argue with them (d) say sorry, add sugar
6. 6.🧍 Three people are waiting. What is good service? (a) make them leave (b) take a break (c) serve friends first (d) serve them in turn
7. 7.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) give it back, say sorry (c) close the stall (d) keep it quietly
8. 8.True or false: “counting change wrongly” is poor customer service. (a) False (b) True
9. 9.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
10. 10.True or false: “clean, covered food” is poor customer service. (a) True (b) False
11. 11.Which of these is poor customer service? (a) greeting with a smile (b) a tidy stall table (c) sorry for a long wait (d) dirty hands with food
12. 12.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
13. 13.🔍 Which is the odd one out? (a) greeting with a smile (b) chatting on the phone (c) giving correct change (d) listening to complaints
14. 14.Which of these is good customer service? (a) ignoring a customer (b) rude replies (c) hiding the prices (d) clean, covered food
15. 15.True or false: “giving correct change” is good customer service. (a) False (b) True
16. 16.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) saying thank you (c) clean, covered food (d) counting change wrongly
17. 17.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
18. 18.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
19. 19.True or false: “saying thank you” is good customer service. (a) True (b) False
20. 20.True or false: “arguing with a buyer” is poor customer service. (a) False (b) True
21. 21.Which of these is poor customer service? (a) listening to complaints (b) chatting on the phone (c) a clear price board (d) a tidy stall table
22. 22.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
23. 23.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) greeting with a smile (c) sorry for a long wait (d) arguing with a buyer
24. 24.🔍 Which is the odd one out? (a) a clear price board (b) clean, covered food (c) sorry for a long wait (d) rude replies
25. 25.True or false: “rude replies” is good customer service. (a) True (b) False
26. 26.🔍 Which is the odd one out? (a) a sticky, messy table (b) ignoring a customer (c) hiding the prices (d) clean, covered food
27. 27.Which of these is poor customer service? (a) saying thank you (b) a tidy stall table (c) greeting with a smile (d) hiding the prices
28. 28.True or false: “sorry for a long wait” is poor customer service. (a) True (b) False
29. 29.True or false: “dirty hands with food” is poor customer service. (a) True (b) False
30. 30.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
31. 31.🔍 Which is the odd one out? (a) giving correct change (b) hiding the prices (c) a tidy stall table (d) listening to complaints
32. 32.Which of these is good customer service? (a) giving correct change (b) arguing with a buyer (c) chatting on the phone (d) serving friends first
33. 33.True or false: “a clear price board” is good customer service. (a) True (b) False
34. 34.Which of these is good customer service? (a) arguing with a buyer (b) counting change wrongly (c) ignoring a customer (d) sorry for a long wait
35. 35.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
36. 36.Which of these is poor customer service? (a) giving correct change (b) rude replies (c) fixing mistakes quickly (d) saying thank you
37. 37.🔍 Which is the odd one out? (a) a tidy stall table (b) arguing with a buyer (c) serving friends first (d) a sticky, messy table
38. 38.🔁 Why does good service matter so much? (a) it is slower (b) it costs a lot (c) buyers come back (d) it does not
39. 39.Which of these is good customer service? (a) counting change wrongly (b) chatting on the phone (c) saying thank you (d) dirty hands with food
40. 40.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service

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