Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 640 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
2. 2.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) laugh at them (c) argue with them (d) say sorry, add sugar
3. 3.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
4. 4.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) blame the buyer (c) give it back, say sorry (d) close the stall
5. 5.True or false: “fixing mistakes quickly” is poor customer service. (a) True (b) False
6. 6.True or false: “a sticky, messy table” is good customer service. (a) True (b) False
7. 7.🔍 Which is the odd one out? (a) chatting on the phone (b) counting change wrongly (c) ignoring a customer (d) saying thank you
8. 8.🔁 Why does good service matter so much? (a) it costs a lot (b) it is slower (c) it does not (d) buyers come back
9. 9.True or false: “a clear price board” is good customer service. (a) False (b) True
10. 10.True or false: “saying thank you” is good customer service. (a) False (b) True
11. 11.Which of these is poor customer service? (a) dirty hands with food (b) clean, covered food (c) fixing mistakes quickly (d) sorry for a long wait
12. 12.🔍 Which is the odd one out? (a) greeting with a smile (b) fixing mistakes quickly (c) sorry for a long wait (d) chatting on the phone
13. 13.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) thank them and note it (c) argue (d) ignore it
14. 14.🔍 Which is the odd one out? (a) dirty hands with food (b) hiding the prices (c) greeting with a smile (d) counting change wrongly
15. 15.Which of these is good customer service? (a) sorry for a long wait (b) dirty hands with food (c) serving friends first (d) a sticky, messy table
16. 16.True or false: “sorry for a long wait” is good customer service. (a) True (b) False
17. 17.Which of these is poor customer service? (a) ignoring a customer (b) saying thank you (c) a tidy stall table (d) fixing mistakes quickly
18. 18.Which of these is good customer service? (a) serving friends first (b) rude replies (c) hiding the prices (d) giving correct change
19. 19.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
20. 20.🔍 Which is the odd one out? (a) listening to complaints (b) giving correct change (c) clean, covered food (d) hiding the prices
21. 21.Which of these is poor customer service? (a) giving correct change (b) clean, covered food (c) counting change wrongly (d) a clear price board
22. 22.True or false: “greeting with a smile” is poor customer service. (a) True (b) False
23. 23.🧍 Three people are waiting. What is good service? (a) take a break (b) serve them in turn (c) serve friends first (d) make them leave
24. 24.🔍 Which is the odd one out? (a) giving correct change (b) greeting with a smile (c) fixing mistakes quickly (d) rude replies
25. 25.True or false: “a tidy stall table” is good customer service. (a) True (b) False
26. 26.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
27. 27.True or false: “clean, covered food” is poor customer service. (a) False (b) True
28. 28.🔍 Which is the odd one out? (a) ignoring a customer (b) sorry for a long wait (c) rude replies (d) counting change wrongly
29. 29.True or false: “chatting on the phone” is poor customer service. (a) False (b) True
30. 30.🔍 Which is the odd one out? (a) listening to complaints (b) a sticky, messy table (c) clean, covered food (d) saying thank you
31. 31.True or false: “arguing with a buyer” is good customer service. (a) True (b) False
32. 32.True or false: “counting change wrongly” is poor customer service. (a) False (b) True
33. 33.True or false: “a sticky, messy table” is poor customer service. (a) False (b) True
34. 34.🔍 Which is the odd one out? (a) hiding the prices (b) a tidy stall table (c) counting change wrongly (d) arguing with a buyer
35. 35.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
36. 36.Which of these is good customer service? (a) counting change wrongly (b) listening to complaints (c) arguing with a buyer (d) dirty hands with food
37. 37.True or false: “ignoring a customer” is good customer service. (a) True (b) False
38. 38.🔍 Which is the odd one out? (a) sorry for a long wait (b) arguing with a buyer (c) clean, covered food (d) a tidy stall table
39. 39.True or false: “rude replies” is poor customer service. (a) True (b) False
40. 40.True or false: “clean, covered food” is good customer service. (a) False (b) True

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