Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 65 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🧍 Three people are waiting. What is good service? (a) serve friends first (b) serve them in turn (c) make them leave (d) take a break
2. 2.🔍 Which is the odd one out? (a) sorry for a long wait (b) hiding the prices (c) ignoring a customer (d) chatting on the phone
3. 3.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
4. 4.Which of these is poor customer service? (a) fixing mistakes quickly (b) clean, covered food (c) ignoring a customer (d) sorry for a long wait
5. 5.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
6. 6.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
7. 7.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
8. 8.🔍 Which is the odd one out? (a) serving friends first (b) counting change wrongly (c) giving correct change (d) arguing with a buyer
9. 9.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) ignore them (c) laugh at them (d) say sorry, add sugar
10. 10.True or false: “clean, covered food” is poor customer service. (a) False (b) True
11. 11.🔍 Which is the odd one out? (a) greeting with a smile (b) a clear price board (c) sorry for a long wait (d) counting change wrongly
12. 12.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) keep it quietly (c) blame the buyer (d) give it back, say sorry
13. 13.🔍 Which is the odd one out? (a) clean, covered food (b) rude replies (c) serving friends first (d) a sticky, messy table
14. 14.Which of these is good customer service? (a) hiding the prices (b) arguing with a buyer (c) counting change wrongly (d) a clear price board
15. 15.Which of these is good customer service? (a) ignoring a customer (b) rude replies (c) serving friends first (d) greeting with a smile
16. 16.Which of these is good customer service? (a) chatting on the phone (b) a sticky, messy table (c) saying thank you (d) rude replies
17. 17.🔍 Which is the odd one out? (a) giving correct change (b) a tidy stall table (c) saying thank you (d) ignoring a customer
18. 18.🔍 Which is the odd one out? (a) a clear price board (b) serving friends first (c) saying thank you (d) greeting with a smile
19. 19.Which of these is poor customer service? (a) fixing mistakes quickly (b) counting change wrongly (c) saying thank you (d) giving correct change
20. 20.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
21. 21.Which of these is poor customer service? (a) clean, covered food (b) greeting with a smile (c) listening to complaints (d) dirty hands with food
22. 22.🔍 Which is the odd one out? (a) saying thank you (b) a sticky, messy table (c) fixing mistakes quickly (d) listening to complaints
23. 23.Which of these is good customer service? (a) chatting on the phone (b) counting change wrongly (c) fixing mistakes quickly (d) hiding the prices
24. 24.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
25. 25.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) tell them to go (c) thank them and note it (d) argue
26. 26.True or false: “dirty hands with food” is good customer service. (a) False (b) True
27. 27.🔍 Which is the odd one out? (a) counting change wrongly (b) hiding the prices (c) listening to complaints (d) rude replies
28. 28.True or false: “serving friends first” is poor customer service. (a) True (b) False
29. 29.True or false: “a clear price board” is good customer service. (a) False (b) True
30. 30.🔍 Which is the odd one out? (a) greeting with a smile (b) rude replies (c) a clear price board (d) a tidy stall table
31. 31.Which of these is poor customer service? (a) sorry for a long wait (b) fixing mistakes quickly (c) giving correct change (d) arguing with a buyer
32. 32.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
33. 33.🔁 Why does good service matter so much? (a) it does not (b) it costs a lot (c) it is slower (d) buyers come back
34. 34.Which of these is poor customer service? (a) clean, covered food (b) a sticky, messy table (c) giving correct change (d) greeting with a smile
35. 35.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
36. 36.🔍 Which is the odd one out? (a) a tidy stall table (b) dirty hands with food (c) greeting with a smile (d) giving correct change
37. 37.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
38. 38.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
39. 39.True or false: “listening to complaints” is good customer service. (a) True (b) False
40. 40.True or false: “counting change wrongly” is good customer service. (a) False (b) True

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