Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 641 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔁 Why does good service matter so much? (a) it does not (b) buyers come back (c) it is slower (d) it costs a lot
2. 2.🔍 Which is the odd one out? (a) saying thank you (b) a tidy stall table (c) counting change wrongly (d) greeting with a smile
3. 3.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
4. 4.True or false: “serving friends first” is good customer service. (a) True (b) False
5. 5.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) blame the buyer (c) close the stall (d) keep it quietly
6. 6.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
7. 7.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
8. 8.🔍 Which is the odd one out? (a) a sticky, messy table (b) clean, covered food (c) ignoring a customer (d) rude replies
9. 9.True or false: “hiding the prices” is poor customer service. (a) False (b) True
10. 10.Which of these is poor customer service? (a) listening to complaints (b) chatting on the phone (c) saying thank you (d) a clear price board
11. 11.True or false: “counting change wrongly” is good customer service. (a) True (b) False
12. 12.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) ignore them (c) laugh at them (d) say sorry, add sugar
13. 13.🔍 Which is the odd one out? (a) counting change wrongly (b) listening to complaints (c) ignoring a customer (d) arguing with a buyer
14. 14.🔍 Which is the odd one out? (a) greeting with a smile (b) arguing with a buyer (c) hiding the prices (d) ignoring a customer
15. 15.🔍 Which is the odd one out? (a) rude replies (b) saying thank you (c) listening to complaints (d) clean, covered food
16. 16.True or false: “fixing mistakes quickly” is poor customer service. (a) True (b) False
17. 17.Which of these is good customer service? (a) hiding the prices (b) greeting with a smile (c) a sticky, messy table (d) dirty hands with food
18. 18.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
19. 19.Which of these is good customer service? (a) hiding the prices (b) a clear price board (c) chatting on the phone (d) ignoring a customer
20. 20.🔍 Which is the odd one out? (a) ignoring a customer (b) hiding the prices (c) saying thank you (d) arguing with a buyer
21. 21.True or false: “arguing with a buyer” is poor customer service. (a) True (b) False
22. 22.Which of these is poor customer service? (a) greeting with a smile (b) listening to complaints (c) sorry for a long wait (d) ignoring a customer
23. 23.🔍 Which is the odd one out? (a) hiding the prices (b) listening to complaints (c) giving correct change (d) fixing mistakes quickly
24. 24.Which of these is poor customer service? (a) greeting with a smile (b) dirty hands with food (c) giving correct change (d) clean, covered food
25. 25.True or false: “rude replies” is good customer service. (a) True (b) False
26. 26.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
27. 27.🔍 Which is the odd one out? (a) hiding the prices (b) giving correct change (c) chatting on the phone (d) counting change wrongly
28. 28.True or false: “sorry for a long wait” is poor customer service. (a) False (b) True
29. 29.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
30. 30.Which of these is poor customer service? (a) saying thank you (b) clean, covered food (c) a tidy stall table (d) a sticky, messy table
31. 31.True or false: “ignoring a customer” is poor customer service. (a) False (b) True
32. 32.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
33. 33.True or false: “fixing mistakes quickly” is good customer service. (a) False (b) True
34. 34.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) ignore it (c) argue (d) thank them and note it
35. 35.Which of these is good customer service? (a) sorry for a long wait (b) dirty hands with food (c) a sticky, messy table (d) arguing with a buyer
36. 36.True or false: “saying thank you” is good customer service. (a) True (b) False
37. 37.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
38. 38.Which of these is good customer service? (a) ignoring a customer (b) arguing with a buyer (c) giving correct change (d) counting change wrongly
39. 39.Which of these is poor customer service? (a) saying thank you (b) serving friends first (c) fixing mistakes quickly (d) clean, covered food
40. 40.🔍 Which is the odd one out? (a) arguing with a buyer (b) giving correct change (c) saying thank you (d) listening to complaints

Free entrepreneurship lessons, practice and worksheets at talentjr.in/entrepreneurship-for-kids