Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 642 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔍 Which is the odd one out? (a) sorry for a long wait (b) greeting with a smile (c) fixing mistakes quickly (d) a sticky, messy table
2. 2.🔁 Why does good service matter so much? (a) it is slower (b) it costs a lot (c) it does not (d) buyers come back
3. 3.Which of these is poor customer service? (a) clean, covered food (b) greeting with a smile (c) a clear price board (d) serving friends first
4. 4.🔍 Which is the odd one out? (a) arguing with a buyer (b) hiding the prices (c) ignoring a customer (d) a tidy stall table
5. 5.🔍 Which is the odd one out? (a) a clear price board (b) ignoring a customer (c) hiding the prices (d) counting change wrongly
6. 6.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
7. 7.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
8. 8.🔍 Which is the odd one out? (a) a sticky, messy table (b) counting change wrongly (c) rude replies (d) giving correct change
9. 9.Which of these is poor customer service? (a) saying thank you (b) clean, covered food (c) a clear price board (d) dirty hands with food
10. 10.True or false: “giving correct change” is poor customer service. (a) True (b) False
11. 11.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) ignore them (c) say sorry, add sugar (d) laugh at them
12. 12.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
13. 13.True or false: “a tidy stall table” is good customer service. (a) True (b) False
14. 14.🔍 Which is the odd one out? (a) saying thank you (b) dirty hands with food (c) listening to complaints (d) giving correct change
15. 15.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
16. 16.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
17. 17.Which of these is poor customer service? (a) greeting with a smile (b) arguing with a buyer (c) clean, covered food (d) a tidy stall table
18. 18.🧍 Three people are waiting. What is good service? (a) serve friends first (b) serve them in turn (c) take a break (d) make them leave
19. 19.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
20. 20.📝 A customer has an idea to improve your cards. You should… (a) argue (b) tell them to go (c) ignore it (d) thank them and note it
21. 21.🔍 Which is the odd one out? (a) saying thank you (b) fixing mistakes quickly (c) serving friends first (d) sorry for a long wait
22. 22.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
23. 23.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
24. 24.Which of these is good customer service? (a) serving friends first (b) arguing with a buyer (c) clean, covered food (d) ignoring a customer
25. 25.🔍 Which is the odd one out? (a) ignoring a customer (b) rude replies (c) arguing with a buyer (d) saying thank you
26. 26.True or false: “sorry for a long wait” is good customer service. (a) True (b) False
27. 27.🔍 Which is the odd one out? (a) serving friends first (b) counting change wrongly (c) listening to complaints (d) hiding the prices
28. 28.True or false: “chatting on the phone” is poor customer service. (a) True (b) False
29. 29.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
30. 30.Which of these is poor customer service? (a) fixing mistakes quickly (b) sorry for a long wait (c) rude replies (d) greeting with a smile
31. 31.Which of these is good customer service? (a) counting change wrongly (b) arguing with a buyer (c) a clear price board (d) rude replies
32. 32.True or false: “a clear price board” is poor customer service. (a) True (b) False
33. 33.Which of these is good customer service? (a) counting change wrongly (b) rude replies (c) greeting with a smile (d) ignoring a customer
34. 34.True or false: “a tidy stall table” is poor customer service. (a) True (b) False
35. 35.True or false: “a clear price board” is good customer service. (a) False (b) True
36. 36.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) keep it quietly (c) give it back, say sorry (d) blame the buyer
37. 37.🔍 Which is the odd one out? (a) saying thank you (b) a clear price board (c) hiding the prices (d) greeting with a smile
38. 38.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
39. 39.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
40. 40.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service

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