Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 643 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
2. 2.Which of these is poor customer service? (a) sorry for a long wait (b) rude replies (c) a tidy stall table (d) clean, covered food
3. 3.True or false: “sorry for a long wait” is poor customer service. (a) True (b) False
4. 4.🔍 Which is the odd one out? (a) a sticky, messy table (b) counting change wrongly (c) saying thank you (d) dirty hands with food
5. 5.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
6. 6.True or false: “sorry for a long wait” is good customer service. (a) True (b) False
7. 7.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) a clear price board (c) serving friends first (d) greeting with a smile
8. 8.🔍 Which is the odd one out? (a) giving correct change (b) greeting with a smile (c) ignoring a customer (d) a clear price board
9. 9.🔍 Which is the odd one out? (a) clean, covered food (b) a clear price board (c) a sticky, messy table (d) sorry for a long wait
10. 10.Which of these is poor customer service? (a) fixing mistakes quickly (b) saying thank you (c) clean, covered food (d) chatting on the phone
11. 11.True or false: “dirty hands with food” is good customer service. (a) False (b) True
12. 12.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
13. 13.🔍 Which is the odd one out? (a) a clear price board (b) chatting on the phone (c) fixing mistakes quickly (d) a tidy stall table
14. 14.Which of these is poor customer service? (a) a tidy stall table (b) greeting with a smile (c) serving friends first (d) listening to complaints
15. 15.True or false: “giving correct change” is poor customer service. (a) False (b) True
16. 16.Which of these is good customer service? (a) rude replies (b) dirty hands with food (c) fixing mistakes quickly (d) counting change wrongly
17. 17.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
18. 18.True or false: “a tidy stall table” is poor customer service. (a) False (b) True
19. 19.True or false: “listening to complaints” is poor customer service. (a) True (b) False
20. 20.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
21. 21.True or false: “rude replies” is good customer service. (a) False (b) True
22. 22.Which of these is good customer service? (a) serving friends first (b) listening to complaints (c) hiding the prices (d) ignoring a customer
23. 23.Which of these is poor customer service? (a) sorry for a long wait (b) saying thank you (c) dirty hands with food (d) listening to complaints
24. 24.🧍 Three people are waiting. What is good service? (a) make them leave (b) take a break (c) serve friends first (d) serve them in turn
25. 25.True or false: “rude replies” is poor customer service. (a) True (b) False
26. 26.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
27. 27.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) close the stall (c) blame the buyer (d) give it back, say sorry
28. 28.True or false: “a tidy stall table” is good customer service. (a) True (b) False
29. 29.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) laugh at them (c) ignore them (d) say sorry, add sugar
30. 30.True or false: “a clear price board” is poor customer service. (a) True (b) False
31. 31.Which of these is good customer service? (a) hiding the prices (b) ignoring a customer (c) serving friends first (d) saying thank you
32. 32.Which of these is good customer service? (a) chatting on the phone (b) arguing with a buyer (c) a sticky, messy table (d) a clear price board
33. 33.🔁 Why does good service matter so much? (a) it is slower (b) it does not (c) it costs a lot (d) buyers come back
34. 34.True or false: “arguing with a buyer” is poor customer service. (a) False (b) True
35. 35.🔍 Which is the odd one out? (a) giving correct change (b) arguing with a buyer (c) counting change wrongly (d) ignoring a customer
36. 36.Which of these is poor customer service? (a) ignoring a customer (b) greeting with a smile (c) a tidy stall table (d) fixing mistakes quickly
37. 37.🔍 Which is the odd one out? (a) clean, covered food (b) saying thank you (c) giving correct change (d) hiding the prices
38. 38.🔍 Which is the odd one out? (a) a tidy stall table (b) rude replies (c) counting change wrongly (d) chatting on the phone
39. 39.🔍 Which is the odd one out? (a) rude replies (b) sorry for a long wait (c) a tidy stall table (d) a clear price board
40. 40.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) ignore it (c) argue (d) thank them and note it

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