Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 644 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
2. 2.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
3. 3.🧍 Three people are waiting. What is good service? (a) take a break (b) serve friends first (c) make them leave (d) serve them in turn
4. 4.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
5. 5.Which of these is poor customer service? (a) hiding the prices (b) a clear price board (c) fixing mistakes quickly (d) clean, covered food
6. 6.Which of these is poor customer service? (a) a tidy stall table (b) giving correct change (c) counting change wrongly (d) listening to complaints
7. 7.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
8. 8.True or false: “rude replies” is good customer service. (a) True (b) False
9. 9.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) say sorry, add sugar (c) laugh at them (d) argue with them
10. 10.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
11. 11.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
12. 12.Which of these is good customer service? (a) chatting on the phone (b) ignoring a customer (c) a tidy stall table (d) rude replies
13. 13.True or false: “ignoring a customer” is good customer service. (a) True (b) False
14. 14.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
15. 15.📝 A customer has an idea to improve your cards. You should… (a) argue (b) tell them to go (c) ignore it (d) thank them and note it
16. 16.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) keep it quietly (c) close the stall (d) give it back, say sorry
17. 17.True or false: “fixing mistakes quickly” is poor customer service. (a) False (b) True
18. 18.Which of these is good customer service? (a) ignoring a customer (b) serving friends first (c) rude replies (d) listening to complaints
19. 19.Which of these is good customer service? (a) a sticky, messy table (b) a clear price board (c) hiding the prices (d) rude replies
20. 20.True or false: “a tidy stall table” is good customer service. (a) True (b) False
21. 21.🔍 Which is the odd one out? (a) giving correct change (b) a clear price board (c) saying thank you (d) chatting on the phone
22. 22.True or false: “a tidy stall table” is poor customer service. (a) True (b) False
23. 23.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
24. 24.True or false: “dirty hands with food” is poor customer service. (a) True (b) False
25. 25.Which of these is good customer service? (a) sorry for a long wait (b) ignoring a customer (c) a sticky, messy table (d) chatting on the phone
26. 26.True or false: “greeting with a smile” is poor customer service. (a) True (b) False
27. 27.🔍 Which is the odd one out? (a) serving friends first (b) rude replies (c) greeting with a smile (d) arguing with a buyer
28. 28.Which of these is poor customer service? (a) greeting with a smile (b) ignoring a customer (c) sorry for a long wait (d) saying thank you
29. 29.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
30. 30.🔍 Which is the odd one out? (a) sorry for a long wait (b) giving correct change (c) greeting with a smile (d) a sticky, messy table
31. 31.Which of these is poor customer service? (a) greeting with a smile (b) clean, covered food (c) a tidy stall table (d) arguing with a buyer
32. 32.True or false: “a sticky, messy table” is poor customer service. (a) True (b) False
33. 33.Which of these is poor customer service? (a) fixing mistakes quickly (b) chatting on the phone (c) listening to complaints (d) a tidy stall table
34. 34.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
35. 35.True or false: “a clear price board” is poor customer service. (a) False (b) True
36. 36.🔍 Which is the odd one out? (a) giving correct change (b) serving friends first (c) fixing mistakes quickly (d) listening to complaints
37. 37.Which of these is poor customer service? (a) clean, covered food (b) a tidy stall table (c) giving correct change (d) a sticky, messy table
38. 38.True or false: “arguing with a buyer” is poor customer service. (a) True (b) False
39. 39.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
40. 40.Which of these is good customer service? (a) arguing with a buyer (b) a sticky, messy table (c) ignoring a customer (d) greeting with a smile

Free entrepreneurship lessons, practice and worksheets at talentjr.in/entrepreneurship-for-kids