Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 645 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is poor customer service? (a) giving correct change (b) dirty hands with food (c) a tidy stall table (d) sorry for a long wait
2. 2.True or false: “a tidy stall table” is poor customer service. (a) True (b) False
3. 3.Which of these is poor customer service? (a) greeting with a smile (b) saying thank you (c) fixing mistakes quickly (d) hiding the prices
4. 4.True or false: “serving friends first” is good customer service. (a) False (b) True
5. 5.Which of these is good customer service? (a) rude replies (b) hiding the prices (c) giving correct change (d) counting change wrongly
6. 6.Which of these is poor customer service? (a) a clear price board (b) giving correct change (c) chatting on the phone (d) listening to complaints
7. 7.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) say sorry, add sugar (c) argue with them (d) laugh at them
8. 8.🔁 Why does good service matter so much? (a) buyers come back (b) it costs a lot (c) it is slower (d) it does not
9. 9.True or false: “clean, covered food” is poor customer service. (a) True (b) False
10. 10.True or false: “fixing mistakes quickly” is poor customer service. (a) True (b) False
11. 11.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
12. 12.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
13. 13.True or false: “listening to complaints” is good customer service. (a) True (b) False
14. 14.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) ignore it (c) tell them to go (d) argue
15. 15.Which of these is poor customer service? (a) saying thank you (b) fixing mistakes quickly (c) counting change wrongly (d) greeting with a smile
16. 16.True or false: “a clear price board” is good customer service. (a) False (b) True
17. 17.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
18. 18.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
19. 19.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
20. 20.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) close the stall (c) give it back, say sorry (d) blame the buyer
21. 21.True or false: “giving correct change” is good customer service. (a) True (b) False
22. 22.Which of these is poor customer service? (a) saying thank you (b) fixing mistakes quickly (c) ignoring a customer (d) a clear price board
23. 23.🔍 Which is the odd one out? (a) dirty hands with food (b) giving correct change (c) listening to complaints (d) sorry for a long wait
24. 24.True or false: “sorry for a long wait” is poor customer service. (a) False (b) True
25. 25.Which of these is good customer service? (a) dirty hands with food (b) a tidy stall table (c) ignoring a customer (d) counting change wrongly
26. 26.🔍 Which is the odd one out? (a) greeting with a smile (b) a sticky, messy table (c) a clear price board (d) giving correct change
27. 27.True or false: “rude replies” is good customer service. (a) True (b) False
28. 28.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
29. 29.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
30. 30.Which of these is poor customer service? (a) giving correct change (b) listening to complaints (c) a tidy stall table (d) a sticky, messy table
31. 31.Which of these is good customer service? (a) ignoring a customer (b) greeting with a smile (c) a sticky, messy table (d) serving friends first
32. 32.True or false: “clean, covered food” is good customer service. (a) True (b) False
33. 33.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
34. 34.Which of these is good customer service? (a) counting change wrongly (b) rude replies (c) serving friends first (d) fixing mistakes quickly
35. 35.🔍 Which is the odd one out? (a) chatting on the phone (b) saying thank you (c) a clear price board (d) clean, covered food
36. 36.True or false: “hiding the prices” is good customer service. (a) True (b) False
37. 37.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
38. 38.Which of these is good customer service? (a) counting change wrongly (b) arguing with a buyer (c) saying thank you (d) rude replies
39. 39.🔍 Which is the odd one out? (a) listening to complaints (b) clean, covered food (c) serving friends first (d) giving correct change
40. 40.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service

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