Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 646 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is poor customer service? (a) sorry for a long wait (b) listening to complaints (c) dirty hands with food (d) greeting with a smile
2. 2.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) argue with them (c) ignore them (d) laugh at them
3. 3.Which of these is poor customer service? (a) saying thank you (b) sorry for a long wait (c) hiding the prices (d) giving correct change
4. 4.True or false: “dirty hands with food” is good customer service. (a) False (b) True
5. 5.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
6. 6.True or false: “greeting with a smile” is poor customer service. (a) False (b) True
7. 7.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
8. 8.🧍 Three people are waiting. What is good service? (a) take a break (b) serve them in turn (c) serve friends first (d) make them leave
9. 9.True or false: “arguing with a buyer” is poor customer service. (a) True (b) False
10. 10.🔍 Which is the odd one out? (a) rude replies (b) arguing with a buyer (c) giving correct change (d) ignoring a customer
11. 11.🔍 Which is the odd one out? (a) arguing with a buyer (b) dirty hands with food (c) counting change wrongly (d) sorry for a long wait
12. 12.🔍 Which is the odd one out? (a) hiding the prices (b) giving correct change (c) a tidy stall table (d) sorry for a long wait
13. 13.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
14. 14.True or false: “chatting on the phone” is poor customer service. (a) False (b) True
15. 15.Which of these is good customer service? (a) rude replies (b) saying thank you (c) counting change wrongly (d) chatting on the phone
16. 16.Which of these is good customer service? (a) counting change wrongly (b) chatting on the phone (c) greeting with a smile (d) serving friends first
17. 17.Which of these is poor customer service? (a) clean, covered food (b) chatting on the phone (c) greeting with a smile (d) listening to complaints
18. 18.🔍 Which is the odd one out? (a) sorry for a long wait (b) rude replies (c) fixing mistakes quickly (d) giving correct change
19. 19.🔍 Which is the odd one out? (a) dirty hands with food (b) rude replies (c) serving friends first (d) greeting with a smile
20. 20.Which of these is good customer service? (a) a sticky, messy table (b) a tidy stall table (c) chatting on the phone (d) dirty hands with food
21. 21.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
22. 22.🔍 Which is the odd one out? (a) arguing with a buyer (b) ignoring a customer (c) serving friends first (d) a tidy stall table
23. 23.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
24. 24.🔍 Which is the odd one out? (a) arguing with a buyer (b) fixing mistakes quickly (c) hiding the prices (d) dirty hands with food
25. 25.🔍 Which is the odd one out? (a) ignoring a customer (b) hiding the prices (c) listening to complaints (d) serving friends first
26. 26.Which of these is poor customer service? (a) a clear price board (b) saying thank you (c) a tidy stall table (d) a sticky, messy table
27. 27.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
28. 28.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
29. 29.Which of these is good customer service? (a) rude replies (b) a clear price board (c) serving friends first (d) chatting on the phone
30. 30.True or false: “giving correct change” is poor customer service. (a) False (b) True
31. 31.True or false: “a sticky, messy table” is poor customer service. (a) True (b) False
32. 32.🔍 Which is the odd one out? (a) giving correct change (b) saying thank you (c) a clear price board (d) ignoring a customer
33. 33.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) blame the buyer (c) close the stall (d) give it back, say sorry
34. 34.True or false: “sorry for a long wait” is poor customer service. (a) False (b) True
35. 35.Which of these is good customer service? (a) clean, covered food (b) ignoring a customer (c) serving friends first (d) dirty hands with food
36. 36.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) argue (c) tell them to go (d) thank them and note it
37. 37.Which of these is poor customer service? (a) clean, covered food (b) listening to complaints (c) greeting with a smile (d) arguing with a buyer
38. 38.🔍 Which is the odd one out? (a) listening to complaints (b) giving correct change (c) clean, covered food (d) serving friends first
39. 39.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
40. 40.🔍 Which is the odd one out? (a) a clear price board (b) fixing mistakes quickly (c) sorry for a long wait (d) a sticky, messy table

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