Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 647 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is poor customer service? (a) giving correct change (b) a sticky, messy table (c) clean, covered food (d) a tidy stall table
2. 2.🔍 Which is the odd one out? (a) counting change wrongly (b) hiding the prices (c) clean, covered food (d) chatting on the phone
3. 3.True or false: “chatting on the phone” is good customer service. (a) False (b) True
4. 4.Which of these is poor customer service? (a) chatting on the phone (b) listening to complaints (c) giving correct change (d) saying thank you
5. 5.True or false: “clean, covered food” is good customer service. (a) False (b) True
6. 6.Which of these is good customer service? (a) chatting on the phone (b) giving correct change (c) a sticky, messy table (d) hiding the prices
7. 7.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) tell them to go (c) ignore it (d) argue
8. 8.Which of these is good customer service? (a) arguing with a buyer (b) a sticky, messy table (c) dirty hands with food (d) fixing mistakes quickly
9. 9.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) laugh at them (c) argue with them (d) ignore them
10. 10.True or false: “saying thank you” is poor customer service. (a) True (b) False
11. 11.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
12. 12.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
13. 13.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
14. 14.Which of these is poor customer service? (a) a tidy stall table (b) sorry for a long wait (c) ignoring a customer (d) saying thank you
15. 15.🔍 Which is the odd one out? (a) greeting with a smile (b) fixing mistakes quickly (c) a tidy stall table (d) counting change wrongly
16. 16.🔁 Why does good service matter so much? (a) it is slower (b) buyers come back (c) it costs a lot (d) it does not
17. 17.Which of these is poor customer service? (a) serving friends first (b) clean, covered food (c) giving correct change (d) greeting with a smile
18. 18.True or false: “hiding the prices” is good customer service. (a) True (b) False
19. 19.True or false: “dirty hands with food” is good customer service. (a) True (b) False
20. 20.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
21. 21.🔍 Which is the odd one out? (a) a clear price board (b) rude replies (c) chatting on the phone (d) counting change wrongly
22. 22.🔍 Which is the odd one out? (a) hiding the prices (b) chatting on the phone (c) a sticky, messy table (d) sorry for a long wait
23. 23.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) give it back, say sorry (c) keep it quietly (d) blame the buyer
24. 24.True or false: “sorry for a long wait” is poor customer service. (a) False (b) True
25. 25.True or false: “dirty hands with food” is poor customer service. (a) False (b) True
26. 26.Which of these is poor customer service? (a) saying thank you (b) listening to complaints (c) rude replies (d) greeting with a smile
27. 27.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
28. 28.True or false: “a sticky, messy table” is good customer service. (a) True (b) False
29. 29.True or false: “sorry for a long wait” is good customer service. (a) False (b) True
30. 30.True or false: “counting change wrongly” is good customer service. (a) True (b) False
31. 31.Which of these is good customer service? (a) rude replies (b) a sticky, messy table (c) dirty hands with food (d) sorry for a long wait
32. 32.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) serve friends first (c) make them leave (d) take a break
33. 33.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) rude replies (c) greeting with a smile (d) clean, covered food
34. 34.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
35. 35.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
36. 36.True or false: “arguing with a buyer” is poor customer service. (a) True (b) False
37. 37.Which of these is good customer service? (a) arguing with a buyer (b) greeting with a smile (c) a sticky, messy table (d) rude replies
38. 38.Which of these is good customer service? (a) counting change wrongly (b) dirty hands with food (c) ignoring a customer (d) a clear price board
39. 39.Which of these is poor customer service? (a) counting change wrongly (b) fixing mistakes quickly (c) saying thank you (d) a clear price board
40. 40.True or false: “a tidy stall table” is poor customer service. (a) False (b) True

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