Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 648 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
2. 2.Which of these is poor customer service? (a) a tidy stall table (b) saying thank you (c) hiding the prices (d) a clear price board
3. 3.Which of these is good customer service? (a) arguing with a buyer (b) a sticky, messy table (c) a clear price board (d) serving friends first
4. 4.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
5. 5.🧍 Three people are waiting. What is good service? (a) serve friends first (b) make them leave (c) take a break (d) serve them in turn
6. 6.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
7. 7.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
8. 8.🔍 Which is the odd one out? (a) ignoring a customer (b) counting change wrongly (c) chatting on the phone (d) saying thank you
9. 9.🔍 Which is the odd one out? (a) arguing with a buyer (b) rude replies (c) fixing mistakes quickly (d) counting change wrongly
10. 10.True or false: “dirty hands with food” is good customer service. (a) False (b) True
11. 11.🔍 Which is the odd one out? (a) dirty hands with food (b) giving correct change (c) hiding the prices (d) chatting on the phone
12. 12.🔍 Which is the odd one out? (a) listening to complaints (b) greeting with a smile (c) clean, covered food (d) counting change wrongly
13. 13.🔍 Which is the odd one out? (a) hiding the prices (b) counting change wrongly (c) a tidy stall table (d) chatting on the phone
14. 14.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
15. 15.Which of these is poor customer service? (a) counting change wrongly (b) sorry for a long wait (c) a tidy stall table (d) saying thank you
16. 16.Which of these is poor customer service? (a) sorry for a long wait (b) listening to complaints (c) giving correct change (d) ignoring a customer
17. 17.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) tell them to go (c) thank them and note it (d) argue
18. 18.🔍 Which is the odd one out? (a) arguing with a buyer (b) giving correct change (c) a tidy stall table (d) saying thank you
19. 19.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) laugh at them (c) ignore them (d) say sorry, add sugar
20. 20.🔁 Why does good service matter so much? (a) it costs a lot (b) it does not (c) it is slower (d) buyers come back
21. 21.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
22. 22.🔍 Which is the odd one out? (a) clean, covered food (b) giving correct change (c) ignoring a customer (d) greeting with a smile
23. 23.🔍 Which is the odd one out? (a) clean, covered food (b) a clear price board (c) sorry for a long wait (d) chatting on the phone
24. 24.True or false: “counting change wrongly” is poor customer service. (a) True (b) False
25. 25.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) close the stall (c) keep it quietly (d) give it back, say sorry
26. 26.🔍 Which is the odd one out? (a) hiding the prices (b) counting change wrongly (c) sorry for a long wait (d) a sticky, messy table
27. 27.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
28. 28.Which of these is poor customer service? (a) sorry for a long wait (b) listening to complaints (c) a clear price board (d) rude replies
29. 29.True or false: “hiding the prices” is poor customer service. (a) False (b) True
30. 30.Which of these is good customer service? (a) counting change wrongly (b) dirty hands with food (c) ignoring a customer (d) clean, covered food
31. 31.True or false: “rude replies” is poor customer service. (a) False (b) True
32. 32.Which of these is poor customer service? (a) giving correct change (b) clean, covered food (c) saying thank you (d) serving friends first
33. 33.🔍 Which is the odd one out? (a) sorry for a long wait (b) a clear price board (c) dirty hands with food (d) a tidy stall table
34. 34.True or false: “a tidy stall table” is good customer service. (a) False (b) True
35. 35.Which of these is good customer service? (a) ignoring a customer (b) a sticky, messy table (c) serving friends first (d) saying thank you
36. 36.True or false: “arguing with a buyer” is poor customer service. (a) False (b) True
37. 37.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
38. 38.True or false: “clean, covered food” is good customer service. (a) False (b) True
39. 39.True or false: “rude replies” is good customer service. (a) True (b) False
40. 40.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service

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