Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 649 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.📝 A customer has an idea to improve your cards. You should… (a) argue (b) ignore it (c) tell them to go (d) thank them and note it
2. 2.🔍 Which is the odd one out? (a) serving friends first (b) greeting with a smile (c) a tidy stall table (d) giving correct change
3. 3.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) ignore them (c) laugh at them (d) argue with them
4. 4.Which of these is good customer service? (a) hiding the prices (b) a sticky, messy table (c) counting change wrongly (d) listening to complaints
5. 5.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
6. 6.Which of these is good customer service? (a) chatting on the phone (b) serving friends first (c) greeting with a smile (d) ignoring a customer
7. 7.Which of these is good customer service? (a) sorry for a long wait (b) ignoring a customer (c) arguing with a buyer (d) a sticky, messy table
8. 8.True or false: “sorry for a long wait” is poor customer service. (a) False (b) True
9. 9.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
10. 10.🔍 Which is the odd one out? (a) ignoring a customer (b) arguing with a buyer (c) giving correct change (d) hiding the prices
11. 11.🔍 Which is the odd one out? (a) hiding the prices (b) sorry for a long wait (c) fixing mistakes quickly (d) clean, covered food
12. 12.True or false: “ignoring a customer” is poor customer service. (a) False (b) True
13. 13.True or false: “clean, covered food” is poor customer service. (a) False (b) True
14. 14.🔍 Which is the odd one out? (a) a sticky, messy table (b) giving correct change (c) saying thank you (d) clean, covered food
15. 15.Which of these is poor customer service? (a) arguing with a buyer (b) fixing mistakes quickly (c) sorry for a long wait (d) greeting with a smile
16. 16.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
17. 17.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
18. 18.Which of these is poor customer service? (a) fixing mistakes quickly (b) sorry for a long wait (c) counting change wrongly (d) listening to complaints
19. 19.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) keep it quietly (c) blame the buyer (d) give it back, say sorry
20. 20.True or false: “greeting with a smile” is good customer service. (a) False (b) True
21. 21.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
22. 22.🔁 Why does good service matter so much? (a) it is slower (b) it costs a lot (c) buyers come back (d) it does not
23. 23.Which of these is good customer service? (a) rude replies (b) clean, covered food (c) hiding the prices (d) counting change wrongly
24. 24.True or false: “a clear price board” is good customer service. (a) False (b) True
25. 25.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) take a break (c) serve friends first (d) make them leave
26. 26.True or false: “listening to complaints” is poor customer service. (a) False (b) True
27. 27.Which of these is poor customer service? (a) listening to complaints (b) giving correct change (c) serving friends first (d) saying thank you
28. 28.Which of these is poor customer service? (a) a clear price board (b) saying thank you (c) fixing mistakes quickly (d) ignoring a customer
29. 29.🔍 Which is the odd one out? (a) rude replies (b) counting change wrongly (c) a sticky, messy table (d) saying thank you
30. 30.True or false: “saying thank you” is poor customer service. (a) True (b) False
31. 31.True or false: “chatting on the phone” is poor customer service. (a) False (b) True
32. 32.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) listening to complaints (c) a clear price board (d) dirty hands with food
33. 33.🔍 Which is the odd one out? (a) hiding the prices (b) greeting with a smile (c) ignoring a customer (d) a sticky, messy table
34. 34.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
35. 35.True or false: “rude replies” is poor customer service. (a) False (b) True
36. 36.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
37. 37.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
38. 38.True or false: “dirty hands with food” is good customer service. (a) True (b) False
39. 39.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
40. 40.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service

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