Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 650 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔍 Which is the odd one out? (a) serving friends first (b) ignoring a customer (c) counting change wrongly (d) fixing mistakes quickly
2. 2.Which of these is good customer service? (a) greeting with a smile (b) counting change wrongly (c) a sticky, messy table (d) dirty hands with food
3. 3.True or false: “giving correct change” is good customer service. (a) True (b) False
4. 4.True or false: “a sticky, messy table” is good customer service. (a) True (b) False
5. 5.🔍 Which is the odd one out? (a) a tidy stall table (b) counting change wrongly (c) hiding the prices (d) chatting on the phone
6. 6.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
7. 7.Which of these is poor customer service? (a) a tidy stall table (b) greeting with a smile (c) ignoring a customer (d) listening to complaints
8. 8.Which of these is good customer service? (a) a sticky, messy table (b) hiding the prices (c) a tidy stall table (d) dirty hands with food
9. 9.True or false: “clean, covered food” is poor customer service. (a) True (b) False
10. 10.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) ignore them (c) say sorry, add sugar (d) argue with them
11. 11.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
12. 12.🔍 Which is the odd one out? (a) arguing with a buyer (b) giving correct change (c) serving friends first (d) chatting on the phone
13. 13.Which of these is good customer service? (a) saying thank you (b) hiding the prices (c) a sticky, messy table (d) rude replies
14. 14.🔍 Which is the odd one out? (a) dirty hands with food (b) giving correct change (c) greeting with a smile (d) a tidy stall table
15. 15.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
16. 16.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
17. 17.🔍 Which is the odd one out? (a) serving friends first (b) a clear price board (c) listening to complaints (d) greeting with a smile
18. 18.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
19. 19.🔍 Which is the odd one out? (a) ignoring a customer (b) clean, covered food (c) fixing mistakes quickly (d) greeting with a smile
20. 20.Which of these is good customer service? (a) arguing with a buyer (b) chatting on the phone (c) a clear price board (d) a sticky, messy table
21. 21.True or false: “sorry for a long wait” is poor customer service. (a) False (b) True
22. 22.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) thank them and note it (c) ignore it (d) argue
23. 23.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
24. 24.Which of these is poor customer service? (a) giving correct change (b) saying thank you (c) chatting on the phone (d) sorry for a long wait
25. 25.Which of these is good customer service? (a) rude replies (b) giving correct change (c) ignoring a customer (d) hiding the prices
26. 26.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
27. 27.True or false: “serving friends first” is good customer service. (a) False (b) True
28. 28.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) blame the buyer (c) keep it quietly (d) close the stall
29. 29.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
30. 30.🔁 Why does good service matter so much? (a) it is slower (b) it costs a lot (c) buyers come back (d) it does not
31. 31.True or false: “greeting with a smile” is good customer service. (a) False (b) True
32. 32.🔍 Which is the odd one out? (a) a tidy stall table (b) clean, covered food (c) saying thank you (d) rude replies
33. 33.🔍 Which is the odd one out? (a) chatting on the phone (b) hiding the prices (c) sorry for a long wait (d) a sticky, messy table
34. 34.🔍 Which is the odd one out? (a) chatting on the phone (b) clean, covered food (c) rude replies (d) ignoring a customer
35. 35.True or false: “giving correct change” is poor customer service. (a) False (b) True
36. 36.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
37. 37.True or false: “counting change wrongly” is good customer service. (a) False (b) True
38. 38.🔍 Which is the odd one out? (a) ignoring a customer (b) listening to complaints (c) a sticky, messy table (d) rude replies
39. 39.🔍 Which is the odd one out? (a) listening to complaints (b) fixing mistakes quickly (c) sorry for a long wait (d) counting change wrongly
40. 40.Which of these is poor customer service? (a) listening to complaints (b) giving correct change (c) sorry for a long wait (d) arguing with a buyer

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