Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 66 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) argue (c) ignore it (d) thank them and note it
2. 2.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
3. 3.🔁 Why does good service matter so much? (a) it is slower (b) it does not (c) buyers come back (d) it costs a lot
4. 4.🧍 Three people are waiting. What is good service? (a) serve friends first (b) take a break (c) make them leave (d) serve them in turn
5. 5.Which of these is good customer service? (a) giving correct change (b) serving friends first (c) ignoring a customer (d) counting change wrongly
6. 6.🔍 Which is the odd one out? (a) saying thank you (b) giving correct change (c) a sticky, messy table (d) listening to complaints
7. 7.🔍 Which is the odd one out? (a) rude replies (b) hiding the prices (c) serving friends first (d) sorry for a long wait
8. 8.🔍 Which is the odd one out? (a) counting change wrongly (b) ignoring a customer (c) saying thank you (d) dirty hands with food
9. 9.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
10. 10.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) say sorry, add sugar (c) ignore them (d) laugh at them
11. 11.True or false: “dirty hands with food” is poor customer service. (a) False (b) True
12. 12.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
13. 13.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
14. 14.True or false: “listening to complaints” is good customer service. (a) True (b) False
15. 15.🔍 Which is the odd one out? (a) counting change wrongly (b) ignoring a customer (c) giving correct change (d) hiding the prices
16. 16.Which of these is good customer service? (a) greeting with a smile (b) rude replies (c) counting change wrongly (d) chatting on the phone
17. 17.🔍 Which is the odd one out? (a) ignoring a customer (b) clean, covered food (c) serving friends first (d) arguing with a buyer
18. 18.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
19. 19.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
20. 20.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
21. 21.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) keep it quietly (c) blame the buyer (d) give it back, say sorry
22. 22.True or false: “serving friends first” is good customer service. (a) True (b) False
23. 23.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
24. 24.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
25. 25.True or false: “counting change wrongly” is good customer service. (a) False (b) True
26. 26.True or false: “dirty hands with food” is good customer service. (a) True (b) False
27. 27.Which of these is poor customer service? (a) a tidy stall table (b) dirty hands with food (c) fixing mistakes quickly (d) giving correct change
28. 28.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
29. 29.Which of these is poor customer service? (a) fixing mistakes quickly (b) a clear price board (c) saying thank you (d) hiding the prices
30. 30.🔍 Which is the odd one out? (a) hiding the prices (b) serving friends first (c) fixing mistakes quickly (d) a sticky, messy table
31. 31.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
32. 32.🔍 Which is the odd one out? (a) a tidy stall table (b) listening to complaints (c) clean, covered food (d) dirty hands with food
33. 33.True or false: “fixing mistakes quickly” is poor customer service. (a) False (b) True
34. 34.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
35. 35.True or false: “fixing mistakes quickly” is good customer service. (a) False (b) True
36. 36.Which of these is poor customer service? (a) sorry for a long wait (b) ignoring a customer (c) greeting with a smile (d) giving correct change
37. 37.True or false: “a clear price board” is good customer service. (a) True (b) False
38. 38.True or false: “chatting on the phone” is poor customer service. (a) True (b) False
39. 39.True or false: “a tidy stall table” is poor customer service. (a) False (b) True
40. 40.Which of these is good customer service? (a) hiding the prices (b) chatting on the phone (c) saying thank you (d) arguing with a buyer

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