Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 651 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is good customer service? (a) a tidy stall table (b) hiding the prices (c) arguing with a buyer (d) serving friends first
2. 2.🧍 Three people are waiting. What is good service? (a) take a break (b) serve friends first (c) serve them in turn (d) make them leave
3. 3.🔍 Which is the odd one out? (a) greeting with a smile (b) dirty hands with food (c) a sticky, messy table (d) rude replies
4. 4.🔍 Which is the odd one out? (a) a sticky, messy table (b) a clear price board (c) fixing mistakes quickly (d) greeting with a smile
5. 5.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
6. 6.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) ignore them (c) say sorry, add sugar (d) argue with them
7. 7.Which of these is good customer service? (a) arguing with a buyer (b) chatting on the phone (c) giving correct change (d) rude replies
8. 8.True or false: “greeting with a smile” is poor customer service. (a) False (b) True
9. 9.True or false: “dirty hands with food” is good customer service. (a) False (b) True
10. 10.Which of these is poor customer service? (a) hiding the prices (b) a clear price board (c) sorry for a long wait (d) fixing mistakes quickly
11. 11.Which of these is good customer service? (a) serving friends first (b) chatting on the phone (c) sorry for a long wait (d) arguing with a buyer
12. 12.🔍 Which is the odd one out? (a) sorry for a long wait (b) greeting with a smile (c) saying thank you (d) ignoring a customer
13. 13.🔁 Why does good service matter so much? (a) buyers come back (b) it is slower (c) it costs a lot (d) it does not
14. 14.Which of these is poor customer service? (a) clean, covered food (b) giving correct change (c) greeting with a smile (d) serving friends first
15. 15.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) thank them and note it (c) tell them to go (d) argue
16. 16.Which of these is poor customer service? (a) a clear price board (b) sorry for a long wait (c) dirty hands with food (d) listening to complaints
17. 17.Which of these is poor customer service? (a) sorry for a long wait (b) rude replies (c) clean, covered food (d) listening to complaints
18. 18.True or false: “saying thank you” is poor customer service. (a) True (b) False
19. 19.🔍 Which is the odd one out? (a) a tidy stall table (b) giving correct change (c) rude replies (d) clean, covered food
20. 20.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
21. 21.True or false: “a clear price board” is good customer service. (a) True (b) False
22. 22.Which of these is good customer service? (a) counting change wrongly (b) a sticky, messy table (c) dirty hands with food (d) listening to complaints
23. 23.🔍 Which is the odd one out? (a) a tidy stall table (b) serving friends first (c) fixing mistakes quickly (d) greeting with a smile
24. 24.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) listening to complaints (c) dirty hands with food (d) a tidy stall table
25. 25.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) blame the buyer (c) close the stall (d) give it back, say sorry
26. 26.Which of these is good customer service? (a) a clear price board (b) ignoring a customer (c) counting change wrongly (d) dirty hands with food
27. 27.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
28. 28.True or false: “serving friends first” is good customer service. (a) False (b) True
29. 29.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
30. 30.Which of these is good customer service? (a) counting change wrongly (b) greeting with a smile (c) hiding the prices (d) serving friends first
31. 31.🔍 Which is the odd one out? (a) serving friends first (b) rude replies (c) a sticky, messy table (d) fixing mistakes quickly
32. 32.True or false: “giving correct change” is poor customer service. (a) True (b) False
33. 33.🔍 Which is the odd one out? (a) serving friends first (b) sorry for a long wait (c) a sticky, messy table (d) chatting on the phone
34. 34.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
35. 35.True or false: “ignoring a customer” is poor customer service. (a) True (b) False
36. 36.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
37. 37.🔍 Which is the odd one out? (a) giving correct change (b) a tidy stall table (c) clean, covered food (d) hiding the prices
38. 38.True or false: “ignoring a customer” is good customer service. (a) False (b) True
39. 39.True or false: “greeting with a smile” is good customer service. (a) True (b) False
40. 40.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) giving correct change (c) greeting with a smile (d) chatting on the phone

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