Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 652 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
2. 2.🔍 Which is the odd one out? (a) saying thank you (b) a clear price board (c) listening to complaints (d) a sticky, messy table
3. 3.Which of these is poor customer service? (a) hiding the prices (b) fixing mistakes quickly (c) listening to complaints (d) greeting with a smile
4. 4.Which of these is good customer service? (a) chatting on the phone (b) clean, covered food (c) serving friends first (d) counting change wrongly
5. 5.🔍 Which is the odd one out? (a) sorry for a long wait (b) listening to complaints (c) a clear price board (d) arguing with a buyer
6. 6.🔍 Which is the odd one out? (a) arguing with a buyer (b) rude replies (c) hiding the prices (d) saying thank you
7. 7.Which of these is poor customer service? (a) serving friends first (b) a clear price board (c) greeting with a smile (d) saying thank you
8. 8.🔁 Why does good service matter so much? (a) it is slower (b) it does not (c) buyers come back (d) it costs a lot
9. 9.True or false: “chatting on the phone” is poor customer service. (a) True (b) False
10. 10.Which of these is good customer service? (a) ignoring a customer (b) chatting on the phone (c) hiding the prices (d) listening to complaints
11. 11.🔍 Which is the odd one out? (a) a clear price board (b) hiding the prices (c) a tidy stall table (d) fixing mistakes quickly
12. 12.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) tell them to go (c) argue (d) ignore it
13. 13.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) ignore them (c) laugh at them (d) say sorry, add sugar
14. 14.True or false: “greeting with a smile” is good customer service. (a) True (b) False
15. 15.Which of these is good customer service? (a) dirty hands with food (b) giving correct change (c) arguing with a buyer (d) serving friends first
16. 16.Which of these is good customer service? (a) chatting on the phone (b) a clear price board (c) rude replies (d) a sticky, messy table
17. 17.🔍 Which is the odd one out? (a) saying thank you (b) a tidy stall table (c) dirty hands with food (d) greeting with a smile
18. 18.Which of these is poor customer service? (a) sorry for a long wait (b) giving correct change (c) counting change wrongly (d) listening to complaints
19. 19.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) greeting with a smile (c) clean, covered food (d) counting change wrongly
20. 20.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
21. 21.True or false: “arguing with a buyer” is good customer service. (a) False (b) True
22. 22.True or false: “rude replies” is poor customer service. (a) True (b) False
23. 23.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
24. 24.🔍 Which is the odd one out? (a) hiding the prices (b) fixing mistakes quickly (c) serving friends first (d) ignoring a customer
25. 25.True or false: “rude replies” is good customer service. (a) True (b) False
26. 26.🔍 Which is the odd one out? (a) serving friends first (b) greeting with a smile (c) ignoring a customer (d) chatting on the phone
27. 27.True or false: “a clear price board” is good customer service. (a) False (b) True
28. 28.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) give it back, say sorry (c) close the stall (d) blame the buyer
29. 29.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
30. 30.True or false: “giving correct change” is poor customer service. (a) True (b) False
31. 31.🔍 Which is the odd one out? (a) serving friends first (b) giving correct change (c) a tidy stall table (d) greeting with a smile
32. 32.Which of these is poor customer service? (a) a clear price board (b) rude replies (c) giving correct change (d) sorry for a long wait
33. 33.🔍 Which is the odd one out? (a) a clear price board (b) giving correct change (c) fixing mistakes quickly (d) rude replies
34. 34.🔍 Which is the odd one out? (a) counting change wrongly (b) rude replies (c) ignoring a customer (d) listening to complaints
35. 35.True or false: “clean, covered food” is good customer service. (a) False (b) True
36. 36.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
37. 37.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
38. 38.True or false: “a sticky, messy table” is good customer service. (a) True (b) False
39. 39.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
40. 40.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service

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