Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 653 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is good customer service? (a) counting change wrongly (b) a sticky, messy table (c) hiding the prices (d) greeting with a smile
2. 2.🔍 Which is the odd one out? (a) a tidy stall table (b) sorry for a long wait (c) fixing mistakes quickly (d) a sticky, messy table
3. 3.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
4. 4.Which of these is poor customer service? (a) listening to complaints (b) ignoring a customer (c) saying thank you (d) a tidy stall table
5. 5.🔍 Which is the odd one out? (a) giving correct change (b) serving friends first (c) saying thank you (d) fixing mistakes quickly
6. 6.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) give it back, say sorry (c) keep it quietly (d) blame the buyer
7. 7.🔍 Which is the odd one out? (a) a tidy stall table (b) saying thank you (c) dirty hands with food (d) giving correct change
8. 8.True or false: “a clear price board” is poor customer service. (a) True (b) False
9. 9.🔍 Which is the odd one out? (a) counting change wrongly (b) arguing with a buyer (c) hiding the prices (d) listening to complaints
10. 10.Which of these is good customer service? (a) chatting on the phone (b) a sticky, messy table (c) saying thank you (d) hiding the prices
11. 11.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
12. 12.Which of these is poor customer service? (a) a clear price board (b) listening to complaints (c) greeting with a smile (d) hiding the prices
13. 13.🔍 Which is the odd one out? (a) saying thank you (b) rude replies (c) dirty hands with food (d) ignoring a customer
14. 14.True or false: “sorry for a long wait” is poor customer service. (a) True (b) False
15. 15.🔁 Why does good service matter so much? (a) it does not (b) it is slower (c) buyers come back (d) it costs a lot
16. 16.🔍 Which is the odd one out? (a) chatting on the phone (b) giving correct change (c) counting change wrongly (d) rude replies
17. 17.Which of these is poor customer service? (a) a clear price board (b) saying thank you (c) arguing with a buyer (d) listening to complaints
18. 18.Which of these is good customer service? (a) counting change wrongly (b) dirty hands with food (c) a clear price board (d) hiding the prices
19. 19.🧍 Three people are waiting. What is good service? (a) take a break (b) serve friends first (c) serve them in turn (d) make them leave
20. 20.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
21. 21.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
22. 22.🔍 Which is the odd one out? (a) greeting with a smile (b) ignoring a customer (c) counting change wrongly (d) arguing with a buyer
23. 23.True or false: “giving correct change” is poor customer service. (a) True (b) False
24. 24.🔍 Which is the odd one out? (a) saying thank you (b) arguing with a buyer (c) a tidy stall table (d) greeting with a smile
25. 25.True or false: “fixing mistakes quickly” is good customer service. (a) False (b) True
26. 26.True or false: “listening to complaints” is poor customer service. (a) True (b) False
27. 27.True or false: “ignoring a customer” is good customer service. (a) False (b) True
28. 28.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
29. 29.Which of these is poor customer service? (a) giving correct change (b) fixing mistakes quickly (c) sorry for a long wait (d) counting change wrongly
30. 30.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
31. 31.🔍 Which is the odd one out? (a) greeting with a smile (b) counting change wrongly (c) a clear price board (d) fixing mistakes quickly
32. 32.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
33. 33.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
34. 34.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) laugh at them (c) say sorry, add sugar (d) ignore them
35. 35.True or false: “arguing with a buyer” is good customer service. (a) False (b) True
36. 36.Which of these is poor customer service? (a) a clear price board (b) dirty hands with food (c) clean, covered food (d) giving correct change
37. 37.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) ignore it (c) tell them to go (d) argue
38. 38.Which of these is poor customer service? (a) clean, covered food (b) chatting on the phone (c) greeting with a smile (d) sorry for a long wait
39. 39.Which of these is poor customer service? (a) saying thank you (b) fixing mistakes quickly (c) sorry for a long wait (d) serving friends first
40. 40.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service

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