Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 654 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) blame the buyer (c) give it back, say sorry (d) keep it quietly
2. 2.🔍 Which is the odd one out? (a) serving friends first (b) saying thank you (c) giving correct change (d) fixing mistakes quickly
3. 3.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
4. 4.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) argue with them (c) ignore them (d) say sorry, add sugar
5. 5.🧍 Three people are waiting. What is good service? (a) serve friends first (b) make them leave (c) take a break (d) serve them in turn
6. 6.🔍 Which is the odd one out? (a) saying thank you (b) a sticky, messy table (c) counting change wrongly (d) rude replies
7. 7.Which of these is good customer service? (a) chatting on the phone (b) saying thank you (c) rude replies (d) arguing with a buyer
8. 8.🔁 Why does good service matter so much? (a) it is slower (b) buyers come back (c) it does not (d) it costs a lot
9. 9.Which of these is poor customer service? (a) a clear price board (b) greeting with a smile (c) counting change wrongly (d) sorry for a long wait
10. 10.🔍 Which is the odd one out? (a) a clear price board (b) arguing with a buyer (c) a tidy stall table (d) clean, covered food
11. 11.Which of these is good customer service? (a) counting change wrongly (b) hiding the prices (c) a clear price board (d) ignoring a customer
12. 12.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) thank them and note it (c) ignore it (d) argue
13. 13.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
14. 14.True or false: “giving correct change” is good customer service. (a) False (b) True
15. 15.Which of these is poor customer service? (a) a clear price board (b) a sticky, messy table (c) clean, covered food (d) sorry for a long wait
16. 16.True or false: “giving correct change” is poor customer service. (a) False (b) True
17. 17.🔍 Which is the odd one out? (a) clean, covered food (b) rude replies (c) listening to complaints (d) saying thank you
18. 18.🔍 Which is the odd one out? (a) a sticky, messy table (b) counting change wrongly (c) greeting with a smile (d) rude replies
19. 19.🔍 Which is the odd one out? (a) sorry for a long wait (b) fixing mistakes quickly (c) counting change wrongly (d) a tidy stall table
20. 20.True or false: “arguing with a buyer” is poor customer service. (a) False (b) True
21. 21.True or false: “serving friends first” is good customer service. (a) True (b) False
22. 22.True or false: “saying thank you” is poor customer service. (a) True (b) False
23. 23.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
24. 24.🔍 Which is the odd one out? (a) saying thank you (b) chatting on the phone (c) giving correct change (d) a clear price board
25. 25.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
26. 26.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
27. 27.True or false: “hiding the prices” is good customer service. (a) True (b) False
28. 28.True or false: “a sticky, messy table” is good customer service. (a) False (b) True
29. 29.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
30. 30.🔍 Which is the odd one out? (a) arguing with a buyer (b) clean, covered food (c) counting change wrongly (d) hiding the prices
31. 31.True or false: “greeting with a smile” is poor customer service. (a) True (b) False
32. 32.🔍 Which is the odd one out? (a) a sticky, messy table (b) sorry for a long wait (c) rude replies (d) hiding the prices
33. 33.True or false: “chatting on the phone” is good customer service. (a) True (b) False
34. 34.🔍 Which is the odd one out? (a) dirty hands with food (b) a sticky, messy table (c) chatting on the phone (d) listening to complaints
35. 35.Which of these is poor customer service? (a) ignoring a customer (b) clean, covered food (c) fixing mistakes quickly (d) a tidy stall table
36. 36.Which of these is poor customer service? (a) saying thank you (b) dirty hands with food (c) giving correct change (d) greeting with a smile
37. 37.Which of these is poor customer service? (a) rude replies (b) fixing mistakes quickly (c) clean, covered food (d) a clear price board
38. 38.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
39. 39.Which of these is poor customer service? (a) hiding the prices (b) clean, covered food (c) a tidy stall table (d) greeting with a smile
40. 40.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service

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