Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 655 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) ignore them (c) say sorry, add sugar (d) laugh at them
2. 2.True or false: “listening to complaints” is poor customer service. (a) False (b) True
3. 3.🧍 Three people are waiting. What is good service? (a) take a break (b) make them leave (c) serve friends first (d) serve them in turn
4. 4.Which of these is good customer service? (a) a sticky, messy table (b) hiding the prices (c) dirty hands with food (d) saying thank you
5. 5.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) argue (c) ignore it (d) tell them to go
6. 6.Which of these is good customer service? (a) rude replies (b) sorry for a long wait (c) chatting on the phone (d) serving friends first
7. 7.Which of these is poor customer service? (a) saying thank you (b) sorry for a long wait (c) rude replies (d) clean, covered food
8. 8.Which of these is good customer service? (a) arguing with a buyer (b) serving friends first (c) counting change wrongly (d) greeting with a smile
9. 9.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
10. 10.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
11. 11.🔍 Which is the odd one out? (a) dirty hands with food (b) ignoring a customer (c) saying thank you (d) arguing with a buyer
12. 12.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
13. 13.True or false: “listening to complaints” is good customer service. (a) True (b) False
14. 14.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
15. 15.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
16. 16.🔁 Why does good service matter so much? (a) it costs a lot (b) it does not (c) it is slower (d) buyers come back
17. 17.Which of these is poor customer service? (a) counting change wrongly (b) greeting with a smile (c) saying thank you (d) clean, covered food
18. 18.Which of these is good customer service? (a) giving correct change (b) ignoring a customer (c) serving friends first (d) dirty hands with food
19. 19.True or false: “counting change wrongly” is poor customer service. (a) True (b) False
20. 20.True or false: “giving correct change” is poor customer service. (a) False (b) True
21. 21.True or false: “greeting with a smile” is good customer service. (a) False (b) True
22. 22.🔍 Which is the odd one out? (a) arguing with a buyer (b) listening to complaints (c) hiding the prices (d) serving friends first
23. 23.🔍 Which is the odd one out? (a) rude replies (b) greeting with a smile (c) arguing with a buyer (d) hiding the prices
24. 24.True or false: “rude replies” is good customer service. (a) True (b) False
25. 25.True or false: “clean, covered food” is poor customer service. (a) False (b) True
26. 26.🔍 Which is the odd one out? (a) counting change wrongly (b) giving correct change (c) rude replies (d) a sticky, messy table
27. 27.🔍 Which is the odd one out? (a) arguing with a buyer (b) ignoring a customer (c) hiding the prices (d) fixing mistakes quickly
28. 28.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) close the stall (c) give it back, say sorry (d) keep it quietly
29. 29.True or false: “arguing with a buyer” is poor customer service. (a) True (b) False
30. 30.🔍 Which is the odd one out? (a) a clear price board (b) clean, covered food (c) listening to complaints (d) ignoring a customer
31. 31.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
32. 32.True or false: “a sticky, messy table” is poor customer service. (a) False (b) True
33. 33.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
34. 34.Which of these is good customer service? (a) ignoring a customer (b) arguing with a buyer (c) rude replies (d) a tidy stall table
35. 35.Which of these is good customer service? (a) clean, covered food (b) dirty hands with food (c) counting change wrongly (d) chatting on the phone
36. 36.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
37. 37.🔍 Which is the odd one out? (a) a clear price board (b) fixing mistakes quickly (c) chatting on the phone (d) greeting with a smile
38. 38.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
39. 39.🔍 Which is the odd one out? (a) greeting with a smile (b) fixing mistakes quickly (c) giving correct change (d) hiding the prices
40. 40.Which of these is good customer service? (a) chatting on the phone (b) rude replies (c) a clear price board (d) ignoring a customer

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