Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 656 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🧍 Three people are waiting. What is good service? (a) take a break (b) serve friends first (c) make them leave (d) serve them in turn
2. 2.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) arguing with a buyer (c) chatting on the phone (d) serving friends first
3. 3.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) laugh at them (c) ignore them (d) argue with them
4. 4.Which of these is good customer service? (a) chatting on the phone (b) greeting with a smile (c) arguing with a buyer (d) counting change wrongly
5. 5.True or false: “serving friends first” is poor customer service. (a) True (b) False
6. 6.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
7. 7.Which of these is poor customer service? (a) a clear price board (b) clean, covered food (c) chatting on the phone (d) listening to complaints
8. 8.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) close the stall (c) give it back, say sorry (d) keep it quietly
9. 9.Which of these is good customer service? (a) dirty hands with food (b) arguing with a buyer (c) a clear price board (d) counting change wrongly
10. 10.🔍 Which is the odd one out? (a) listening to complaints (b) clean, covered food (c) sorry for a long wait (d) dirty hands with food
11. 11.Which of these is poor customer service? (a) fixing mistakes quickly (b) sorry for a long wait (c) ignoring a customer (d) listening to complaints
12. 12.📝 A customer has an idea to improve your cards. You should… (a) argue (b) thank them and note it (c) ignore it (d) tell them to go
13. 13.True or false: “a tidy stall table” is poor customer service. (a) True (b) False
14. 14.Which of these is good customer service? (a) hiding the prices (b) clean, covered food (c) arguing with a buyer (d) a sticky, messy table
15. 15.🔁 Why does good service matter so much? (a) buyers come back (b) it is slower (c) it costs a lot (d) it does not
16. 16.🔍 Which is the odd one out? (a) saying thank you (b) sorry for a long wait (c) fixing mistakes quickly (d) chatting on the phone
17. 17.Which of these is good customer service? (a) hiding the prices (b) sorry for a long wait (c) chatting on the phone (d) serving friends first
18. 18.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
19. 19.True or false: “serving friends first” is good customer service. (a) True (b) False
20. 20.Which of these is good customer service? (a) ignoring a customer (b) fixing mistakes quickly (c) arguing with a buyer (d) rude replies
21. 21.True or false: “ignoring a customer” is good customer service. (a) True (b) False
22. 22.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
23. 23.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
24. 24.Which of these is poor customer service? (a) dirty hands with food (b) clean, covered food (c) sorry for a long wait (d) a clear price board
25. 25.True or false: “listening to complaints” is good customer service. (a) False (b) True
26. 26.🔍 Which is the odd one out? (a) counting change wrongly (b) ignoring a customer (c) chatting on the phone (d) a clear price board
27. 27.Which of these is poor customer service? (a) a clear price board (b) counting change wrongly (c) a tidy stall table (d) saying thank you
28. 28.Which of these is good customer service? (a) serving friends first (b) dirty hands with food (c) listening to complaints (d) chatting on the phone
29. 29.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
30. 30.🔍 Which is the odd one out? (a) serving friends first (b) a tidy stall table (c) arguing with a buyer (d) counting change wrongly
31. 31.🔍 Which is the odd one out? (a) dirty hands with food (b) giving correct change (c) counting change wrongly (d) hiding the prices
32. 32.True or false: “dirty hands with food” is good customer service. (a) False (b) True
33. 33.True or false: “greeting with a smile” is good customer service. (a) True (b) False
34. 34.Which of these is poor customer service? (a) a tidy stall table (b) giving correct change (c) serving friends first (d) saying thank you
35. 35.True or false: “arguing with a buyer” is poor customer service. (a) False (b) True
36. 36.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) counting change wrongly (c) clean, covered food (d) saying thank you
37. 37.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
38. 38.Which of these is good customer service? (a) counting change wrongly (b) arguing with a buyer (c) saying thank you (d) dirty hands with food
39. 39.🔍 Which is the odd one out? (a) a sticky, messy table (b) giving correct change (c) a tidy stall table (d) listening to complaints
40. 40.True or false: “giving correct change” is good customer service. (a) True (b) False

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