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Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 657 · 40 questions
TalentJR

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

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  1. 1.🔍 Which is the odd one out? (a) ignoring a customer (b) giving correct change (c) greeting with a smile (d) clean, covered food
  2. 2.Which of these is good customer service? (a) a clear price board (b) hiding the prices (c) a sticky, messy table (d) serving friends first
  3. 3.Which of these is poor customer service? (a) clean, covered food (b) rude replies (c) giving correct change (d) fixing mistakes quickly
  4. 4.Which of these is good customer service? (a) dirty hands with food (b) saying thank you (c) a sticky, messy table (d) hiding the prices
  5. 5.True or false: “listening to complaints” is good customer service. (a) False (b) True
  6. 6.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
  7. 7.True or false: “counting change wrongly” is good customer service. (a) False (b) True
  8. 8.Which of these is good customer service? (a) ignoring a customer (b) hiding the prices (c) dirty hands with food (d) sorry for a long wait
  9. 9.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
  10. 10.True or false: “a clear price board” is good customer service. (a) False (b) True
  11. 11.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
  12. 12.🔍 Which is the odd one out? (a) a sticky, messy table (b) arguing with a buyer (c) giving correct change (d) serving friends first
  13. 13.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) ignore them (c) say sorry, add sugar (d) laugh at them
  14. 14.True or false: “a tidy stall table” is poor customer service. (a) False (b) True
  15. 15.True or false: “dirty hands with food” is good customer service. (a) False (b) True
  16. 16.True or false: “ignoring a customer” is poor customer service. (a) False (b) True
  17. 17.🔁 Why does good service matter so much? (a) it costs a lot (b) buyers come back (c) it is slower (d) it does not
  18. 18.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
  19. 19.🧍 Three people are waiting. What is good service? (a) serve friends first (b) make them leave (c) serve them in turn (d) take a break
  20. 20.Which of these is poor customer service? (a) giving correct change (b) clean, covered food (c) counting change wrongly (d) sorry for a long wait
  21. 21.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
  22. 22.True or false: “counting change wrongly” is poor customer service. (a) False (b) True
  23. 23.True or false: “clean, covered food” is poor customer service. (a) False (b) True
  24. 24.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) argue (c) tell them to go (d) ignore it
  25. 25.🔍 Which is the odd one out? (a) greeting with a smile (b) sorry for a long wait (c) saying thank you (d) rude replies
  26. 26.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
  27. 27.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
  28. 28.True or false: “hiding the prices” is poor customer service. (a) True (b) False
  29. 29.Which of these is poor customer service? (a) chatting on the phone (b) saying thank you (c) clean, covered food (d) giving correct change
  30. 30.True or false: “sorry for a long wait” is poor customer service. (a) False (b) True
  31. 31.True or false: “rude replies” is good customer service. (a) True (b) False
  32. 32.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
  33. 33.🔍 Which is the odd one out? (a) hiding the prices (b) sorry for a long wait (c) listening to complaints (d) saying thank you
  34. 34.🔍 Which is the odd one out? (a) chatting on the phone (b) listening to complaints (c) dirty hands with food (d) rude replies
  35. 35.🔍 Which is the odd one out? (a) greeting with a smile (b) sorry for a long wait (c) fixing mistakes quickly (d) arguing with a buyer
  36. 36.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
  37. 37.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
  38. 38.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
  39. 39.True or false: “greeting with a smile” is good customer service. (a) False (b) True
  40. 40.Which of these is poor customer service? (a) fixing mistakes quickly (b) hiding the prices (c) giving correct change (d) sorry for a long wait

Answer key

  1. ignoring a customer
  2. a clear price board
  3. rude replies
  4. saying thank you
  5. True
  6. poor service
  7. False
  8. sorry for a long wait
  9. good service
  10. True
  11. good service
  12. giving correct change
  13. say sorry, add sugar
  14. False
  15. False
  16. True
  17. buyers come back
  18. poor service
  19. serve them in turn
  20. counting change wrongly
  21. poor service
  22. True
  23. False
  24. thank them and note it
  25. rude replies
  26. poor service
  27. poor service
  28. True
  29. chatting on the phone
  30. False
  31. False
  32. good service
  33. hiding the prices
  34. listening to complaints
  35. arguing with a buyer
  36. poor service
  37. good service
  38. poor service
  39. True
  40. hiding the prices

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