Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 658 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🧍 Three people are waiting. What is good service? (a) serve friends first (b) serve them in turn (c) take a break (d) make them leave
2. 2.🔍 Which is the odd one out? (a) counting change wrongly (b) sorry for a long wait (c) a clear price board (d) a tidy stall table
3. 3.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) argue (c) thank them and note it (d) tell them to go
4. 4.🔁 Why does good service matter so much? (a) it does not (b) it costs a lot (c) buyers come back (d) it is slower
5. 5.Which of these is poor customer service? (a) listening to complaints (b) greeting with a smile (c) clean, covered food (d) hiding the prices
6. 6.Which of these is poor customer service? (a) greeting with a smile (b) a sticky, messy table (c) a tidy stall table (d) clean, covered food
7. 7.🔍 Which is the odd one out? (a) a sticky, messy table (b) greeting with a smile (c) hiding the prices (d) ignoring a customer
8. 8.True or false: “chatting on the phone” is good customer service. (a) False (b) True
9. 9.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
10. 10.🔍 Which is the odd one out? (a) greeting with a smile (b) saying thank you (c) rude replies (d) fixing mistakes quickly
11. 11.Which of these is good customer service? (a) serving friends first (b) arguing with a buyer (c) ignoring a customer (d) fixing mistakes quickly
12. 12.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
13. 13.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) blame the buyer (c) close the stall (d) keep it quietly
14. 14.Which of these is good customer service? (a) rude replies (b) a clear price board (c) ignoring a customer (d) serving friends first
15. 15.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
16. 16.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
17. 17.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
18. 18.Which of these is good customer service? (a) rude replies (b) ignoring a customer (c) a sticky, messy table (d) listening to complaints
19. 19.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
20. 20.True or false: “rude replies” is good customer service. (a) True (b) False
21. 21.Which of these is poor customer service? (a) fixing mistakes quickly (b) a clear price board (c) chatting on the phone (d) saying thank you
22. 22.True or false: “serving friends first” is poor customer service. (a) False (b) True
23. 23.Which of these is poor customer service? (a) clean, covered food (b) a clear price board (c) serving friends first (d) sorry for a long wait
24. 24.🔍 Which is the odd one out? (a) giving correct change (b) greeting with a smile (c) hiding the prices (d) saying thank you
25. 25.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) ignore them (c) say sorry, add sugar (d) laugh at them
26. 26.🔍 Which is the odd one out? (a) a tidy stall table (b) fixing mistakes quickly (c) greeting with a smile (d) a sticky, messy table
27. 27.True or false: “saying thank you” is good customer service. (a) False (b) True
28. 28.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
29. 29.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
30. 30.🔍 Which is the odd one out? (a) serving friends first (b) fixing mistakes quickly (c) counting change wrongly (d) arguing with a buyer
31. 31.Which of these is poor customer service? (a) fixing mistakes quickly (b) sorry for a long wait (c) listening to complaints (d) counting change wrongly
32. 32.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
33. 33.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
34. 34.Which of these is poor customer service? (a) greeting with a smile (b) a tidy stall table (c) arguing with a buyer (d) a clear price board
35. 35.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
36. 36.Which of these is good customer service? (a) rude replies (b) counting change wrongly (c) clean, covered food (d) arguing with a buyer
37. 37.True or false: “sorry for a long wait” is poor customer service. (a) False (b) True
38. 38.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
39. 39.Which of these is poor customer service? (a) saying thank you (b) a clear price board (c) ignoring a customer (d) listening to complaints
40. 40.True or false: “clean, covered food” is poor customer service. (a) False (b) True

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