Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 659 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) take a break (c) serve friends first (d) make them leave
2. 2.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
3. 3.True or false: “arguing with a buyer” is good customer service. (a) False (b) True
4. 4.True or false: “a sticky, messy table” is good customer service. (a) True (b) False
5. 5.Which of these is good customer service? (a) ignoring a customer (b) hiding the prices (c) a clear price board (d) arguing with a buyer
6. 6.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
7. 7.📝 A customer has an idea to improve your cards. You should… (a) argue (b) tell them to go (c) thank them and note it (d) ignore it
8. 8.True or false: “giving correct change” is poor customer service. (a) True (b) False
9. 9.Which of these is good customer service? (a) chatting on the phone (b) arguing with a buyer (c) greeting with a smile (d) a sticky, messy table
10. 10.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) argue with them (c) ignore them (d) say sorry, add sugar
11. 11.Which of these is poor customer service? (a) counting change wrongly (b) sorry for a long wait (c) clean, covered food (d) a tidy stall table
12. 12.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
13. 13.🔍 Which is the odd one out? (a) counting change wrongly (b) hiding the prices (c) giving correct change (d) chatting on the phone
14. 14.🔍 Which is the odd one out? (a) saying thank you (b) rude replies (c) fixing mistakes quickly (d) clean, covered food
15. 15.Which of these is poor customer service? (a) arguing with a buyer (b) greeting with a smile (c) fixing mistakes quickly (d) sorry for a long wait
16. 16.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
17. 17.True or false: “arguing with a buyer” is poor customer service. (a) True (b) False
18. 18.True or false: “a clear price board” is good customer service. (a) True (b) False
19. 19.True or false: “greeting with a smile” is poor customer service. (a) True (b) False
20. 20.Which of these is good customer service? (a) serving friends first (b) fixing mistakes quickly (c) ignoring a customer (d) counting change wrongly
21. 21.Which of these is good customer service? (a) ignoring a customer (b) a sticky, messy table (c) giving correct change (d) serving friends first
22. 22.🔍 Which is the odd one out? (a) a sticky, messy table (b) ignoring a customer (c) listening to complaints (d) hiding the prices
23. 23.True or false: “dirty hands with food” is poor customer service. (a) True (b) False
24. 24.True or false: “chatting on the phone” is poor customer service. (a) False (b) True
25. 25.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
26. 26.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
27. 27.Which of these is good customer service? (a) serving friends first (b) a tidy stall table (c) rude replies (d) a sticky, messy table
28. 28.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
29. 29.🔍 Which is the odd one out? (a) giving correct change (b) sorry for a long wait (c) chatting on the phone (d) saying thank you
30. 30.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) close the stall (c) blame the buyer (d) give it back, say sorry
31. 31.🔁 Why does good service matter so much? (a) buyers come back (b) it is slower (c) it costs a lot (d) it does not
32. 32.True or false: “counting change wrongly” is poor customer service. (a) False (b) True
33. 33.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
34. 34.🔍 Which is the odd one out? (a) ignoring a customer (b) arguing with a buyer (c) counting change wrongly (d) sorry for a long wait
35. 35.Which of these is poor customer service? (a) a tidy stall table (b) clean, covered food (c) a sticky, messy table (d) saying thank you
36. 36.Which of these is poor customer service? (a) sorry for a long wait (b) hiding the prices (c) saying thank you (d) giving correct change
37. 37.True or false: “listening to complaints” is good customer service. (a) False (b) True
38. 38.True or false: “fixing mistakes quickly” is poor customer service. (a) True (b) False
39. 39.True or false: “listening to complaints” is poor customer service. (a) True (b) False
40. 40.🔍 Which is the odd one out? (a) giving correct change (b) hiding the prices (c) clean, covered food (d) listening to complaints

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