Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 660 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) ignore them (c) laugh at them (d) argue with them
2. 2.🔍 Which is the odd one out? (a) saying thank you (b) chatting on the phone (c) counting change wrongly (d) a sticky, messy table
3. 3.True or false: “arguing with a buyer” is good customer service. (a) False (b) True
4. 4.Which of these is poor customer service? (a) fixing mistakes quickly (b) saying thank you (c) greeting with a smile (d) arguing with a buyer
5. 5.True or false: “a clear price board” is poor customer service. (a) True (b) False
6. 6.Which of these is poor customer service? (a) saying thank you (b) a clear price board (c) greeting with a smile (d) hiding the prices
7. 7.Which of these is poor customer service? (a) fixing mistakes quickly (b) a sticky, messy table (c) sorry for a long wait (d) listening to complaints
8. 8.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
9. 9.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) close the stall (c) blame the buyer (d) keep it quietly
10. 10.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
11. 11.🔍 Which is the odd one out? (a) listening to complaints (b) chatting on the phone (c) ignoring a customer (d) counting change wrongly
12. 12.🧍 Three people are waiting. What is good service? (a) take a break (b) serve friends first (c) make them leave (d) serve them in turn
13. 13.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
14. 14.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
15. 15.Which of these is good customer service? (a) a sticky, messy table (b) dirty hands with food (c) chatting on the phone (d) saying thank you
16. 16.True or false: “chatting on the phone” is good customer service. (a) True (b) False
17. 17.Which of these is poor customer service? (a) clean, covered food (b) a clear price board (c) a tidy stall table (d) rude replies
18. 18.Which of these is poor customer service? (a) greeting with a smile (b) a tidy stall table (c) counting change wrongly (d) clean, covered food
19. 19.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
20. 20.Which of these is good customer service? (a) a clear price board (b) chatting on the phone (c) serving friends first (d) counting change wrongly
21. 21.True or false: “fixing mistakes quickly” is good customer service. (a) False (b) True
22. 22.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
23. 23.🔍 Which is the odd one out? (a) a sticky, messy table (b) a tidy stall table (c) giving correct change (d) saying thank you
24. 24.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
25. 25.🔍 Which is the odd one out? (a) dirty hands with food (b) a clear price board (c) fixing mistakes quickly (d) giving correct change
26. 26.🔍 Which is the odd one out? (a) a clear price board (b) rude replies (c) saying thank you (d) greeting with a smile
27. 27.True or false: “greeting with a smile” is good customer service. (a) True (b) False
28. 28.True or false: “greeting with a smile” is poor customer service. (a) True (b) False
29. 29.Which of these is good customer service? (a) clean, covered food (b) rude replies (c) chatting on the phone (d) ignoring a customer
30. 30.True or false: “serving friends first” is poor customer service. (a) False (b) True
31. 31.🔍 Which is the odd one out? (a) chatting on the phone (b) dirty hands with food (c) clean, covered food (d) ignoring a customer
32. 32.Which of these is good customer service? (a) giving correct change (b) arguing with a buyer (c) chatting on the phone (d) counting change wrongly
33. 33.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
34. 34.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
35. 35.🔁 Why does good service matter so much? (a) it does not (b) buyers come back (c) it is slower (d) it costs a lot
36. 36.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
37. 37.True or false: “giving correct change” is poor customer service. (a) False (b) True
38. 38.True or false: “a sticky, messy table” is poor customer service. (a) True (b) False
39. 39.True or false: “clean, covered food” is poor customer service. (a) True (b) False
40. 40.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service

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