Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 67 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔍 Which is the odd one out? (a) a tidy stall table (b) listening to complaints (c) ignoring a customer (d) giving correct change
2. 2.Which of these is poor customer service? (a) arguing with a buyer (b) clean, covered food (c) sorry for a long wait (d) a clear price board
3. 3.🔍 Which is the odd one out? (a) counting change wrongly (b) sorry for a long wait (c) fixing mistakes quickly (d) giving correct change
4. 4.Which of these is poor customer service? (a) listening to complaints (b) hiding the prices (c) greeting with a smile (d) a tidy stall table
5. 5.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
6. 6.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
7. 7.Which of these is good customer service? (a) rude replies (b) counting change wrongly (c) a tidy stall table (d) hiding the prices
8. 8.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) argue (c) tell them to go (d) ignore it
9. 9.Which of these is good customer service? (a) serving friends first (b) sorry for a long wait (c) hiding the prices (d) counting change wrongly
10. 10.True or false: “listening to complaints” is poor customer service. (a) True (b) False
11. 11.🧍 Three people are waiting. What is good service? (a) take a break (b) serve friends first (c) serve them in turn (d) make them leave
12. 12.Which of these is good customer service? (a) arguing with a buyer (b) serving friends first (c) dirty hands with food (d) listening to complaints
13. 13.🔍 Which is the odd one out? (a) a clear price board (b) clean, covered food (c) greeting with a smile (d) chatting on the phone
14. 14.🔍 Which is the odd one out? (a) clean, covered food (b) greeting with a smile (c) arguing with a buyer (d) sorry for a long wait
15. 15.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
16. 16.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
17. 17.True or false: “serving friends first” is good customer service. (a) True (b) False
18. 18.Which of these is good customer service? (a) a sticky, messy table (b) clean, covered food (c) chatting on the phone (d) hiding the prices
19. 19.🔍 Which is the odd one out? (a) a sticky, messy table (b) arguing with a buyer (c) rude replies (d) a clear price board
20. 20.🔁 Why does good service matter so much? (a) it is slower (b) buyers come back (c) it costs a lot (d) it does not
21. 21.True or false: “a clear price board” is poor customer service. (a) False (b) True
22. 22.Which of these is good customer service? (a) greeting with a smile (b) rude replies (c) hiding the prices (d) arguing with a buyer
23. 23.True or false: “hiding the prices” is good customer service. (a) True (b) False
24. 24.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
25. 25.🔍 Which is the odd one out? (a) greeting with a smile (b) clean, covered food (c) hiding the prices (d) listening to complaints
26. 26.🔍 Which is the odd one out? (a) arguing with a buyer (b) a sticky, messy table (c) chatting on the phone (d) listening to complaints
27. 27.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) clean, covered food (c) a tidy stall table (d) dirty hands with food
28. 28.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
29. 29.True or false: “listening to complaints” is good customer service. (a) False (b) True
30. 30.🔍 Which is the odd one out? (a) ignoring a customer (b) rude replies (c) a sticky, messy table (d) saying thank you
31. 31.True or false: “clean, covered food” is good customer service. (a) True (b) False
32. 32.🔍 Which is the odd one out? (a) serving friends first (b) fixing mistakes quickly (c) listening to complaints (d) giving correct change
33. 33.True or false: “serving friends first” is poor customer service. (a) False (b) True
34. 34.True or false: “saying thank you” is good customer service. (a) True (b) False
35. 35.True or false: “ignoring a customer” is poor customer service. (a) True (b) False
36. 36.🔍 Which is the odd one out? (a) serving friends first (b) dirty hands with food (c) fixing mistakes quickly (d) rude replies
37. 37.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) blame the buyer (c) give it back, say sorry (d) keep it quietly
38. 38.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) ignore them (c) argue with them (d) say sorry, add sugar
39. 39.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
40. 40.Which of these is poor customer service? (a) listening to complaints (b) counting change wrongly (c) fixing mistakes quickly (d) a tidy stall table

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