Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 661 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
2. 2.Which of these is good customer service? (a) chatting on the phone (b) a sticky, messy table (c) saying thank you (d) rude replies
3. 3.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
4. 4.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
5. 5.Which of these is good customer service? (a) ignoring a customer (b) a tidy stall table (c) counting change wrongly (d) a sticky, messy table
6. 6.True or false: “clean, covered food” is good customer service. (a) False (b) True
7. 7.🔍 Which is the odd one out? (a) sorry for a long wait (b) giving correct change (c) a tidy stall table (d) ignoring a customer
8. 8.True or false: “dirty hands with food” is good customer service. (a) False (b) True
9. 9.🔍 Which is the odd one out? (a) sorry for a long wait (b) clean, covered food (c) a tidy stall table (d) serving friends first
10. 10.Which of these is good customer service? (a) hiding the prices (b) a sticky, messy table (c) counting change wrongly (d) giving correct change
11. 11.🔍 Which is the odd one out? (a) a clear price board (b) counting change wrongly (c) hiding the prices (d) a sticky, messy table
12. 12.True or false: “counting change wrongly” is poor customer service. (a) False (b) True
13. 13.🔍 Which is the odd one out? (a) a clear price board (b) greeting with a smile (c) listening to complaints (d) a sticky, messy table
14. 14.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
15. 15.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
16. 16.Which of these is poor customer service? (a) giving correct change (b) saying thank you (c) greeting with a smile (d) arguing with a buyer
17. 17.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
18. 18.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) keep it quietly (c) give it back, say sorry (d) blame the buyer
19. 19.True or false: “hiding the prices” is good customer service. (a) True (b) False
20. 20.Which of these is poor customer service? (a) a tidy stall table (b) rude replies (c) greeting with a smile (d) listening to complaints
21. 21.True or false: “a clear price board” is poor customer service. (a) True (b) False
22. 22.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
23. 23.True or false: “a sticky, messy table” is good customer service. (a) False (b) True
24. 24.🔁 Why does good service matter so much? (a) buyers come back (b) it costs a lot (c) it is slower (d) it does not
25. 25.🔍 Which is the odd one out? (a) dirty hands with food (b) saying thank you (c) serving friends first (d) a sticky, messy table
26. 26.Which of these is poor customer service? (a) ignoring a customer (b) giving correct change (c) greeting with a smile (d) fixing mistakes quickly
27. 27.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
28. 28.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
29. 29.Which of these is good customer service? (a) chatting on the phone (b) rude replies (c) serving friends first (d) a clear price board
30. 30.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) ignore it (c) argue (d) tell them to go
31. 31.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) say sorry, add sugar (c) ignore them (d) argue with them
32. 32.🧍 Three people are waiting. What is good service? (a) serve friends first (b) take a break (c) make them leave (d) serve them in turn
33. 33.True or false: “hiding the prices” is poor customer service. (a) True (b) False
34. 34.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
35. 35.🔍 Which is the odd one out? (a) clean, covered food (b) saying thank you (c) greeting with a smile (d) counting change wrongly
36. 36.True or false: “ignoring a customer” is good customer service. (a) False (b) True
37. 37.🔍 Which is the odd one out? (a) clean, covered food (b) listening to complaints (c) chatting on the phone (d) greeting with a smile
38. 38.True or false: “a clear price board” is good customer service. (a) False (b) True
39. 39.True or false: “serving friends first” is good customer service. (a) True (b) False
40. 40.True or false: “giving correct change” is poor customer service. (a) True (b) False

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