Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 662 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
2. 2.🔍 Which is the odd one out? (a) a tidy stall table (b) a clear price board (c) chatting on the phone (d) fixing mistakes quickly
3. 3.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) thank them and note it (c) argue (d) ignore it
4. 4.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
5. 5.Which of these is poor customer service? (a) listening to complaints (b) a clear price board (c) dirty hands with food (d) sorry for a long wait
6. 6.Which of these is good customer service? (a) a sticky, messy table (b) rude replies (c) saying thank you (d) dirty hands with food
7. 7.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
8. 8.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
9. 9.🧍 Three people are waiting. What is good service? (a) take a break (b) serve friends first (c) serve them in turn (d) make them leave
10. 10.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) argue with them (c) ignore them (d) say sorry, add sugar
11. 11.True or false: “giving correct change” is poor customer service. (a) False (b) True
12. 12.🔁 Why does good service matter so much? (a) it costs a lot (b) it is slower (c) it does not (d) buyers come back
13. 13.Which of these is good customer service? (a) clean, covered food (b) hiding the prices (c) a sticky, messy table (d) dirty hands with food
14. 14.Which of these is good customer service? (a) hiding the prices (b) sorry for a long wait (c) chatting on the phone (d) dirty hands with food
15. 15.True or false: “giving correct change” is good customer service. (a) False (b) True
16. 16.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
17. 17.True or false: “a tidy stall table” is good customer service. (a) False (b) True
18. 18.True or false: “counting change wrongly” is poor customer service. (a) False (b) True
19. 19.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
20. 20.Which of these is poor customer service? (a) clean, covered food (b) listening to complaints (c) a tidy stall table (d) arguing with a buyer
21. 21.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
22. 22.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) close the stall (c) keep it quietly (d) blame the buyer
23. 23.Which of these is poor customer service? (a) listening to complaints (b) saying thank you (c) giving correct change (d) chatting on the phone
24. 24.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
25. 25.Which of these is good customer service? (a) a tidy stall table (b) counting change wrongly (c) serving friends first (d) ignoring a customer
26. 26.🔍 Which is the odd one out? (a) counting change wrongly (b) a sticky, messy table (c) arguing with a buyer (d) a tidy stall table
27. 27.True or false: “a sticky, messy table” is poor customer service. (a) False (b) True
28. 28.Which of these is good customer service? (a) arguing with a buyer (b) ignoring a customer (c) rude replies (d) giving correct change
29. 29.True or false: “fixing mistakes quickly” is poor customer service. (a) False (b) True
30. 30.True or false: “serving friends first” is good customer service. (a) True (b) False
31. 31.🔍 Which is the odd one out? (a) a tidy stall table (b) greeting with a smile (c) fixing mistakes quickly (d) serving friends first
32. 32.True or false: “ignoring a customer” is poor customer service. (a) True (b) False
33. 33.Which of these is good customer service? (a) a sticky, messy table (b) rude replies (c) a clear price board (d) chatting on the phone
34. 34.🔍 Which is the odd one out? (a) dirty hands with food (b) a sticky, messy table (c) giving correct change (d) rude replies
35. 35.🔍 Which is the odd one out? (a) a tidy stall table (b) listening to complaints (c) counting change wrongly (d) fixing mistakes quickly
36. 36.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
37. 37.True or false: “greeting with a smile” is good customer service. (a) True (b) False
38. 38.True or false: “a clear price board” is good customer service. (a) True (b) False
39. 39.True or false: “listening to complaints” is poor customer service. (a) True (b) False
40. 40.True or false: “sorry for a long wait” is poor customer service. (a) True (b) False

Free entrepreneurship lessons, practice and worksheets at talentjr.in/entrepreneurship-for-kids