Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 663 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
2. 2.True or false: “chatting on the phone” is poor customer service. (a) False (b) True
3. 3.Which of these is poor customer service? (a) dirty hands with food (b) fixing mistakes quickly (c) a clear price board (d) greeting with a smile
4. 4.Which of these is good customer service? (a) a sticky, messy table (b) ignoring a customer (c) arguing with a buyer (d) a tidy stall table
5. 5.True or false: “rude replies” is good customer service. (a) True (b) False
6. 6.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) laugh at them (c) ignore them (d) say sorry, add sugar
7. 7.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
8. 8.Which of these is poor customer service? (a) ignoring a customer (b) a tidy stall table (c) clean, covered food (d) sorry for a long wait
9. 9.🧍 Three people are waiting. What is good service? (a) make them leave (b) serve them in turn (c) serve friends first (d) take a break
10. 10.True or false: “dirty hands with food” is poor customer service. (a) False (b) True
11. 11.True or false: “chatting on the phone” is good customer service. (a) False (b) True
12. 12.🔍 Which is the odd one out? (a) a sticky, messy table (b) serving friends first (c) dirty hands with food (d) fixing mistakes quickly
13. 13.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
14. 14.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
15. 15.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
16. 16.🔍 Which is the odd one out? (a) hiding the prices (b) greeting with a smile (c) chatting on the phone (d) arguing with a buyer
17. 17.True or false: “dirty hands with food” is good customer service. (a) False (b) True
18. 18.True or false: “a tidy stall table” is good customer service. (a) True (b) False
19. 19.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
20. 20.Which of these is good customer service? (a) rude replies (b) counting change wrongly (c) giving correct change (d) chatting on the phone
21. 21.🔍 Which is the odd one out? (a) giving correct change (b) ignoring a customer (c) a clear price board (d) sorry for a long wait
22. 22.True or false: “hiding the prices” is poor customer service. (a) True (b) False
23. 23.Which of these is good customer service? (a) dirty hands with food (b) chatting on the phone (c) counting change wrongly (d) a clear price board
24. 24.🔁 Why does good service matter so much? (a) it does not (b) it costs a lot (c) it is slower (d) buyers come back
25. 25.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
26. 26.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) ignore it (c) argue (d) tell them to go
27. 27.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) close the stall (c) blame the buyer (d) keep it quietly
28. 28.Which of these is poor customer service? (a) fixing mistakes quickly (b) giving correct change (c) a tidy stall table (d) counting change wrongly
29. 29.🔍 Which is the odd one out? (a) rude replies (b) hiding the prices (c) listening to complaints (d) serving friends first
30. 30.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
31. 31.True or false: “fixing mistakes quickly” is good customer service. (a) True (b) False
32. 32.True or false: “a sticky, messy table” is good customer service. (a) False (b) True
33. 33.🔍 Which is the odd one out? (a) rude replies (b) giving correct change (c) sorry for a long wait (d) clean, covered food
34. 34.🔍 Which is the odd one out? (a) rude replies (b) a tidy stall table (c) counting change wrongly (d) hiding the prices
35. 35.Which of these is good customer service? (a) serving friends first (b) dirty hands with food (c) counting change wrongly (d) listening to complaints
36. 36.Which of these is poor customer service? (a) arguing with a buyer (b) listening to complaints (c) saying thank you (d) greeting with a smile
37. 37.🔍 Which is the odd one out? (a) saying thank you (b) giving correct change (c) clean, covered food (d) counting change wrongly
38. 38.True or false: “hiding the prices” is good customer service. (a) True (b) False
39. 39.🔍 Which is the odd one out? (a) greeting with a smile (b) hiding the prices (c) clean, covered food (d) sorry for a long wait
40. 40.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service

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