Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 664 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
2. 2.True or false: “listening to complaints” is poor customer service. (a) True (b) False
3. 3.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) close the stall (c) give it back, say sorry (d) blame the buyer
4. 4.True or false: “greeting with a smile” is poor customer service. (a) True (b) False
5. 5.True or false: “rude replies” is poor customer service. (a) True (b) False
6. 6.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
7. 7.🧍 Three people are waiting. What is good service? (a) serve friends first (b) make them leave (c) take a break (d) serve them in turn
8. 8.🔍 Which is the odd one out? (a) serving friends first (b) fixing mistakes quickly (c) a tidy stall table (d) listening to complaints
9. 9.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
10. 10.📝 A customer has an idea to improve your cards. You should… (a) argue (b) tell them to go (c) ignore it (d) thank them and note it
11. 11.🔍 Which is the odd one out? (a) dirty hands with food (b) a sticky, messy table (c) rude replies (d) giving correct change
12. 12.🔍 Which is the odd one out? (a) ignoring a customer (b) arguing with a buyer (c) sorry for a long wait (d) serving friends first
13. 13.🔍 Which is the odd one out? (a) serving friends first (b) chatting on the phone (c) ignoring a customer (d) a clear price board
14. 14.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
15. 15.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
16. 16.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
17. 17.🔍 Which is the odd one out? (a) clean, covered food (b) hiding the prices (c) serving friends first (d) arguing with a buyer
18. 18.🔁 Why does good service matter so much? (a) it costs a lot (b) it does not (c) it is slower (d) buyers come back
19. 19.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
20. 20.True or false: “ignoring a customer” is good customer service. (a) True (b) False
21. 21.🔍 Which is the odd one out? (a) serving friends first (b) counting change wrongly (c) chatting on the phone (d) saying thank you
22. 22.True or false: “a tidy stall table” is good customer service. (a) False (b) True
23. 23.True or false: “saying thank you” is good customer service. (a) True (b) False
24. 24.True or false: “rude replies” is good customer service. (a) False (b) True
25. 25.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
26. 26.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
27. 27.🔍 Which is the odd one out? (a) clean, covered food (b) fixing mistakes quickly (c) chatting on the phone (d) sorry for a long wait
28. 28.🔍 Which is the odd one out? (a) hiding the prices (b) saying thank you (c) a clear price board (d) fixing mistakes quickly
29. 29.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) laugh at them (c) argue with them (d) ignore them
30. 30.🔍 Which is the odd one out? (a) counting change wrongly (b) serving friends first (c) fixing mistakes quickly (d) hiding the prices
31. 31.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
32. 32.True or false: “saying thank you” is poor customer service. (a) True (b) False
33. 33.Which of these is poor customer service? (a) a sticky, messy table (b) giving correct change (c) listening to complaints (d) clean, covered food
34. 34.Which of these is poor customer service? (a) fixing mistakes quickly (b) giving correct change (c) saying thank you (d) hiding the prices
35. 35.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
36. 36.🔍 Which is the odd one out? (a) giving correct change (b) sorry for a long wait (c) listening to complaints (d) counting change wrongly
37. 37.Which of these is poor customer service? (a) a tidy stall table (b) chatting on the phone (c) saying thank you (d) giving correct change
38. 38.🔍 Which is the odd one out? (a) ignoring a customer (b) counting change wrongly (c) greeting with a smile (d) serving friends first
39. 39.Which of these is good customer service? (a) serving friends first (b) dirty hands with food (c) a tidy stall table (d) a sticky, messy table
40. 40.🔍 Which is the odd one out? (a) a tidy stall table (b) listening to complaints (c) fixing mistakes quickly (d) arguing with a buyer

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