Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 665 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔍 Which is the odd one out? (a) greeting with a smile (b) a tidy stall table (c) dirty hands with food (d) fixing mistakes quickly
2. 2.🔍 Which is the odd one out? (a) sorry for a long wait (b) serving friends first (c) listening to complaints (d) saying thank you
3. 3.🔍 Which is the odd one out? (a) hiding the prices (b) a clear price board (c) a sticky, messy table (d) counting change wrongly
4. 4.True or false: “a tidy stall table” is poor customer service. (a) True (b) False
5. 5.🔍 Which is the odd one out? (a) counting change wrongly (b) hiding the prices (c) chatting on the phone (d) listening to complaints
6. 6.Which of these is poor customer service? (a) arguing with a buyer (b) listening to complaints (c) giving correct change (d) fixing mistakes quickly
7. 7.Which of these is poor customer service? (a) listening to complaints (b) hiding the prices (c) saying thank you (d) fixing mistakes quickly
8. 8.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) ignore them (c) say sorry, add sugar (d) laugh at them
9. 9.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) argue (c) thank them and note it (d) ignore it
10. 10.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
11. 11.🔍 Which is the odd one out? (a) hiding the prices (b) listening to complaints (c) saying thank you (d) giving correct change
12. 12.Which of these is poor customer service? (a) a clear price board (b) greeting with a smile (c) ignoring a customer (d) a tidy stall table
13. 13.🔁 Why does good service matter so much? (a) it is slower (b) it costs a lot (c) it does not (d) buyers come back
14. 14.🔍 Which is the odd one out? (a) rude replies (b) serving friends first (c) saying thank you (d) dirty hands with food
15. 15.Which of these is poor customer service? (a) a sticky, messy table (b) fixing mistakes quickly (c) listening to complaints (d) saying thank you
16. 16.True or false: “clean, covered food” is good customer service. (a) True (b) False
17. 17.Which of these is good customer service? (a) hiding the prices (b) ignoring a customer (c) arguing with a buyer (d) greeting with a smile
18. 18.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) keep it quietly (c) blame the buyer (d) close the stall
19. 19.True or false: “greeting with a smile” is poor customer service. (a) False (b) True
20. 20.🧍 Three people are waiting. What is good service? (a) serve friends first (b) serve them in turn (c) take a break (d) make them leave
21. 21.True or false: “giving correct change” is good customer service. (a) False (b) True
22. 22.🔍 Which is the odd one out? (a) sorry for a long wait (b) clean, covered food (c) listening to complaints (d) rude replies
23. 23.🔍 Which is the odd one out? (a) listening to complaints (b) sorry for a long wait (c) counting change wrongly (d) a clear price board
24. 24.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
25. 25.True or false: “a sticky, messy table” is poor customer service. (a) False (b) True
26. 26.True or false: “saying thank you” is good customer service. (a) False (b) True
27. 27.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
28. 28.Which of these is poor customer service? (a) saying thank you (b) fixing mistakes quickly (c) greeting with a smile (d) serving friends first
29. 29.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
30. 30.Which of these is poor customer service? (a) greeting with a smile (b) rude replies (c) a tidy stall table (d) saying thank you
31. 31.🔍 Which is the odd one out? (a) sorry for a long wait (b) a sticky, messy table (c) a tidy stall table (d) fixing mistakes quickly
32. 32.🔍 Which is the odd one out? (a) giving correct change (b) chatting on the phone (c) dirty hands with food (d) counting change wrongly
33. 33.True or false: “a sticky, messy table” is good customer service. (a) False (b) True
34. 34.🔍 Which is the odd one out? (a) hiding the prices (b) ignoring a customer (c) fixing mistakes quickly (d) arguing with a buyer
35. 35.True or false: “fixing mistakes quickly” is poor customer service. (a) False (b) True
36. 36.🔍 Which is the odd one out? (a) hiding the prices (b) chatting on the phone (c) rude replies (d) sorry for a long wait
37. 37.True or false: “giving correct change” is poor customer service. (a) True (b) False
38. 38.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
39. 39.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
40. 40.Which of these is good customer service? (a) serving friends first (b) sorry for a long wait (c) ignoring a customer (d) hiding the prices

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